wetracked.io Connect

★☆☆☆☆ — Unreliable reporting and customer support that takes no ownership

I’ve spent 10 days trying to resolve a serious reporting issue with WeTracked. Their dashboard shows approximately $5 in revenue and a ROAS of 0.01x. My cheapest product costs $19, I haven’t sold that item in the last 10 days, and my average order value is around $250. These figures make no sense for my business.

I provided Google Ads screenshots for the same reporting period and repeatedly explained the discrepancies. Support still hasn’t explained where these revenue amounts come from or why their dashboard doesn’t match.

Every follow-up gets the same response: “We’ve escalated this to our engineering team,” followed by another apology. Ten days later, there is still no fix, no meaningful progress update, and no clear timeline. I have to keep chasing them, only to be brushed off again. Their handling of this issue has shown very little concern for a paying customer spending real money on advertising.

Eventually, they told me to rely on my Google Ads numbers. If that’s the answer, why offer an analytics dashboard in the first place? Why display figures you cannot explain and then direct customers elsewhere when they question them?

This also leaves me questioning whether the purchase events and revenue values sent to Google and Meta are accurate. I haven’t proven those outgoing events are wrong, but WeTracked hasn’t provided verification that they are correct either.

Technical problems can happen. What is unacceptable is leaving a customer chasing answers for 10 days while repeating apologies and escalation messages. Based on both the unresolved reporting issue and the dismissive support experience, I cannot recommend WeTracked.

Very useful app for pixel tracking. Everything works perfectly and the data is very accurate for my store. Support is also great, Harold helped me out in no time. Highly recommend!

I’ve been using WeTracked for a while now and it’s become an important part of my Meta ads setup. I wanted a more reliable way of making sure my conversion data was being captured and passed back to Meta properly, and WeTracked has been really useful for that.

Since setting it up, I’ve had much more confidence in the data I’m seeing and in Meta having the information it needs to optimise campaigns effectively. The system has been straightforward to use and, once everything was configured, it’s required very little ongoing management.

The support has also been excellent whenever I’ve had questions. Overall, it’s been a really worthwhile addition to my advertising setup.