Xcotton Post Purchase Guard
- Pricing
-
Free
- Popular with stores like yours
- Based in United States
- Rating
- 5.0 (799)
- Developer
- XCOTTON CO.
Featured images gallery
Protect orders with shipping protection, extended warranty, fast claims & flexible solutions.
Xcotton is a post-purchase platform offering insurance-backed shipping protection and product protection for lost, damaged, stolen, delayed, or misdelivered orders. Protect products for up to 90 days and offer extended warranty coverage beyond the standard warranty period. With fast claims and flexible solutions, we help brands reduce disputes, refund losses, and support costs while improving customer satisfaction, increasing retention and revenue, and building long-term loyalty.
- Up to 90 days of protection for lost, damaged, stolen, delayed orders & more
- Extended warranty add-on; boost revenue and increase retention
- Fast, hassle-free claims management in one place with 24/7 customer support
- Flexible protection & resolution options for post-purchase issues
- Auto install in minutes with seamless Shopify integration
- Popular with stores like yours
- Based in United States
Languages
English
Works with
- Checkout
- Customer accounts
- Shopify Admin
Categories
Coverage type
Opt-in experience
Claims management
Reviews (799)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants describe this app as easy to set up with smooth theme and checkout integration. It lets them offer optional shipping and post‑purchase protection that customers actively choose for high‑value or international orders. Many report higher average order value, better conversion rates, fewer shipping complaints, and reduced losses from damaged or lost packages. Claims are seen as quick and fair, and support as responsive, patient, and proactive.
We've had a really good experience with Xcotton so far. The setup was quick and easy, and everything works smoothly with our Shopify store. Their support team is responsive and always helpful whenever we have questions. It has definitely made handling shipping issues much easier. Highly recommended!
使用了两个月了理赔的流程清晰，我是作为给予用户的权益赠品使用，用户自身就能操作理赔流程并顺利获得赔付，同时提高了一定销售转化率，他们官网的服务对接也比较专业
Xcotton has reduced the number of shipping disputes I deal with. Customers have a clear path to resolution and I don't have to manage every claim manually. Good service.
Support
App support provided by XCOTTON CO..
Resources
Developer
21 Garden LANE, DALY CITY, CA, 94015-1625, US
Launched
August 7, 2024
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Products, orders, Online Store, Shopify admin, other data
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Edit products
Inventory, products, collections
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Edit orders
Assigned fulfillment, merchant managed fulfillment, all order history, returns, third-party fulfillment
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View Online Store
Theme
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View Shopify admin
Files
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Edit other data
Locations, Shopify Markets settings, publications of products on sales channels
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