Returbo Returns & Exchanges

Name: Returbo Returns & Exchanges
Brand: Returbo AB
Rating: 5.0 (86 reviews)

Pricing: From $89/month. Free trial available.
Rating: 5.0 (86)
Developer: Returbo AB

Returns, exchanges, withdrawal form & store credit — self-service & EU 2023/2673 compliant.

Still running returns through your inbox and a spreadsheet? Returbo moves the whole flow into a branded portal on your store, built for high-volume brands in the Nordics and EU. Customers register returns, exchanges and claims themselves, labels from PostNord, DHL and more are generated and tracked until the item is back on your shelf. Offer an exchange or store credit before the refund is issued. EU 2023/2673 withdrawal form included. Start free and prove it on your own returns before you pay.

Replace return emails and spreadsheets with one branded return portal
Let customers resolve returns, exchanges and claims themselves
Shipping labels created and tracked automatically
Require photos and comments on every claim before it reaches your team
Offer an exchange or store credit before the refund is ever issued

Languages

English

Works with

Shopify Admin
Bring
Bundles.app
DHL
PostNord
Shippypro
UPS

Pricing

Choose the plan that best fits your business.

External charges may be billed by Returbo AB separately from your Shopify invoice. Learn more

Core

$89 / month

or $936/year and save 12%

$15 for 10 extra requests

Features

1 shipping carrier
30 returns/exchange/complaints per month
Autogenerated returnslips
Two languages - English + one more
Automated variant exchanges
Complaints attach image + comment
Withdrawal form EU Directive 2023/2673

30-day free trial

Plus

$249 / month

or $2,544/year and save 15%

After limit, $15 for 10 extra requests

Features

3 shipping carriers
200 returns/exchange/complaints per mon
Three languages - English + two more
Attach images & comments to returns
One Special dealine per request type
Customize return form
Different return locations per carrier
Automatic tracking of returns

30-day free trial

Premium

$479 / month

or $4,764/year and save 17%

After limit, $15 for 10 extra requests

Features

5 shipping carriers
600 returns/exchange/complaints per mon
Rule customization
Nudge Exchanges
Upsell and Store credit
Cancel group discounts (eg 3 for 2)
Proforma (international invoices)
Custom costs

30-day free trial

Enterprise

$1,124 / month

or $10,788/year and save 20%

After limit, $15 for 10 extra requests

Features

Unlimited shipping carriers
1500 returns/exchange/complaints per mon
Dedicated development time
Dedicated account manager
All in Premium

30-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (86)

Overall rating

Counts per rating level

99% of ratings are 5 stars
85
1% of ratings are 4 stars
1
0% of ratings are 3 stars
0% of ratings are 2 stars
0% of ratings are 1 stars

All reviews

July 7, 2026

Smidig implementering som har förenklat vår returhantering! Enkelt att använda både för oss och för våra kunder.

Sport of Padel

Sweden

27 days using the app

Returbo AB replied July 7, 2026

tack snälla för review 😍😍

June 12, 2026

Very good return management solution that was easy to get started with. From our first test to we used it in production was less than 60 minutes.
It supports return labels from many different shipping providers and was straightforward to configure with our carriers.
Customers can easily exchange products for another size or colour during the return process, helping us retain sales instead of refunds.
The support has also been fast & personal

Radne

Sweden

21 days using the app

Returbo AB replied June 15, 2026

Happy to hear this!! 😍🙏 Thank you for the review