Bizrate Customer Feedback

Bizrate Customer Feedback

Pricing
Free
Rating
5.0 (16)

Collect unlimited customer feedback, verified reviews, and NPS for actionable CX insights.

Bizrate Insights helps you improve your shopping experience from discovery through fulfillment. Collect feedback, verified reviews, NPS, and satisfaction data from real shoppers to understand why customers buy or bounce. Our VitalSigns dashboard and expert insights help you spot friction points, improve the customer experience, and turn feedback into action. And our AI-powered tools bring clarity to open-ended customer comments, making it even easier to find actionable insights.

Bizrate Insights helps you improve your shopping experience from discovery through fulfillment. Collect feedback, verified reviews, NPS, and satisfaction data from real shoppers to understand why customers buy or bounce. Our VitalSigns dashboard and expert insights help you spot friction points, improve the customer experience, and turn feedback into action. And our AI-powered tools bring clarity to open-ended customer comments, making it even easier to find actionable insights. more
  • Full journey surveys: Why shoppers buy, what stopped them, & how they found you
  • Verified reviews & ratings: Collect feedback & syndicate to Google, Yahoo & Bing
  • NPS, CSAT & CX trends: Track satisfaction, loyalty, issues, and wins
  • Unlimited surveys & invitations: Gather more feedback without response caps
  • AI-Powered Tools: Easily spot trending issues & themes in comments & verbatims

Languages

English

Works with

Reviews (16)

Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
September 28, 2026

We have used Bizrate for several years and the feedback we receive from customers has been invaluable. We regularly monitor the results, and it's proven to be a key part of making sure we are delivering the best possible service to our customers. We also get value from the business reviews conducted by the Bizrate team. It's a great way to summarize and highlight an ongoing issue that would have been difficult to figure out on our own.

Lone Star Western Decor
United States
6 months using the app
August 28, 2026

Bizrate has been an invaluable partner in helping us identify areas where we can improve the checkout experience for our customers. We also greatly appreciate being recognized with the Platinum Circle of Excellence Award, which we believe is in part a reflection of the valuable post-purchase feedback we receive through Bizrate.

We would also like to give a special shout-out to our account manager, Myranda. She is personable, efficient, responsive, and always on point with her follow-ups. She truly makes our experience with Bizrate a pleasure, and we are so grateful to have her as our account manager.

Thank you, Myranda, for all that you do!

Rabbit Air
United States
30 days using the app
August 25, 2026

Michele helped me with my onboarding, she's amazing to work with. Their app made it extremely easy to setup. We have already had a couple reviews, as a business owner it's important to know where the pain points of your website are and Bizrate makes knowing whats lacking transparent. I highly recommend it.

Winks Design Studio,LLC
United States
6 days using the app

Support

App support provided by Bizrate Insights.

Developer

Bizrate Insights

225 High Ridge Road, East Building, Stamford, CT, 06905, US

Launched

November 21, 2023

Data access

This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .

View customer data:

Sensitive data, device and activity data

  • Sensitive data

    Email address, physical address

  • Device and activity data

    Geolocation, IP address, browser and operating system

View staff and contributor data:

Store owner

  • Store owner

    Name, email address, phone number, physical address

View and edit store data:

Customers, products, orders, Online Store

  • View customers

    Customer data

  • View products

    Products, collections

  • View orders

    All order history for the last 60 days

  • Edit Online Store

    Online Store script tags

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