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Net Promoter Score (NPS) & Post-Purchase Survey to Collect Customer Feedback and Get Insights
Affiniv is a NPS survey and analytics app that helps brands increase customer retention. Create branded Net Promoter Score (NPS) surveys in minutes & send them via multiple channels. Get high response rates with automated triggers (eg, 5 days after purchase) and reminders. Dive deep into customer responses with an AI-powered analytics dashboard. Set up alerts and automate post-response workflows for timely actions. Delight your customers by fixing issues that affect your customer experience.
- Create branded NPS surveys in minutes. Add follow-up questions & branching logic
- Send surveys via Email, WhatsApp, SMS, Thank You Page, Order Status Page, etc.
- Increase response rates by automating survey triggers and reminders.
- Get deep actionable insights from AI-powered analytics dashboard.
- Integrate with CRM and tech stack for post-response workflows. No coding needed.
Languages
English
Works with
- Checkout
- Customer accounts
- Shopify Flow
- Freshdesk
- Google Sheets
- Gorgias
- Klaviyo
- Slack
- Zendesk
Categories
Form customization
Survey types
Submission management
Customer behavior
Marketing and sales
Visuals and reports
Pricing
Choose the plan that best fits your business.
Free Plan
Free
Features
- Up to 100 orders
- Email embedded-survey
- WhatsApp, SMS surveys
- Thank You, Orders page surveys
- Automated triggers & reminders
- Analytics dashboard
- Integrations : Slack, Email alerts
- Support via email
Starter Plan
$25 / month
or $249/year and save 17%
Includes 1,000 orders per month. Each additional 100 orders @ $2.5 a month
Features
- Up to 1,000 orders
- Email embedded-survey
- WhatsApp, SMS surveys
- Thank You, Orders page surveys
- Automated triggers & reminders
- Analytics dashboard
- Integrations : Slack, Email alerts
- Support via email
7-day free trial
Growth Plan
$99 / month
or $999/year and save 16%
Includes 5,000 orders per month. Each additional 1,000 orders @ $15 a month
Features
- Up to 5,000 orders
- Email embedded-surveys
- WhatsApp, SMS surveys
- Thank You, Orders page surveys
- Automated triggers & reminders
- AI-powered analytics
- Integrations : Slack, Email alerts
- Support via email and Zoom
14-day free trial
Advanced Plan
$199 / month
or $1,999/year and save 16%
Includes 15,000 orders per month. Each additional 1,000 orders @ $10 a month
Features
- Up to 15,000 orders
- Email embedded-surveys
- WhatsApp, SMS surveys
- Thank You, Orders page surveys
- Automated triggers & reminders
- AI-powered analytics
- Advanced integrations : CRM, etc.
- Assisted on-boarding & support
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (7)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
We use Affiniv to send post-purchase NPS surveys via WhatsApp and Email. We love the tool for its ease of usage - no unnecessary complex features. The analytics dashboard and integrations are amazing! It is also very affordable.
Affiniv helps us listen to the feedback of our customers in a very easy way. We created survey on Affiniv. Then the survey goes over Email and Whatsapp automatically weeks after the customer place their order. The dashboard is very intuitive for us to analyze the result. A good app overall.
We've been using Affiniv to send out NPS surveys to our customers, and it has truly transformed the way we gather and analyze customer experience data.
The customization options offered by this tool are impressive. From the design of the surveys to the questions asked, we have the flexibility to tailor each survey to our unique needs. This has been crucial in ensuring that we capture multi-faceted data points about our customer experience. The process is seamless, and the tool integrates seamlessly with our Shopify store. This has saved us valuable time and streamlined our workflow, allowing us to focus more on interpreting the gathered data rather than managing the survey process.
Support
App support provided by Affiniv.
Resources
Developer
Launched
December 8, 2021
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