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Kovax is an AI phone agent that answers customer calls and handles common support questions.
Kovax is an AI phone agent that helps Shopify merchants handle customer calls without expanding their support team. It answers inbound calls 24/7, including after hours, weekends, and holidays, and resolves order status, returns, cancellations, and product and policy questions from your live catalog, so responses stay accurate. Calls that need a person are transferred to your team or captured as a message. The same agent also supports WhatsApp, SMS, and email. Setup takes minutes.
- Answers inbound customer calls with a natural AI voice agent
- Handles order status, returns, and product questions for you
- Transfers to your team or takes a message when a human is needed
- Speaks your customers' language and can use a local phone number
- Also replies on WhatsApp, SMS, and email from one agent
Languages
Czech, Danish, German, Spanish, French, Hindi, Italian, Japanese, Dutch, Korean, Polish, Turkish, Chinese (Simplified), Swedish, Portuguese (Portugal), and English
Works with
- Shopify Admin
Pricing
Choose the plan that best fits your business.
Free to Install
Free to install
To continue the service you need to contact the support team.
Features
- $10 free credit: calls, email & SMS
Starter
$49.99 / month
Usage after allowance: calls 30c/min, email 1c each, SMS varies by country, WhatsApp AI 1c/reply.
Features
- Calls: 166 min/month
- Emails: 5,000/month
- SMS: varies by country
Growth
$199.99 / month
Usage after allowance: calls 27c/min, email 1c each, SMS varies by country, WhatsApp AI 1c/reply.
Features
- Calls: 740 min/month
- Emails: 20,000/month
- SMS: varies by country
Ultimate
$399.99 / month
Usage after allowance: calls 25c/min, email 1c each, SMS varies by country, WhatsApp AI 1c/reply.
Features
- Calls: 1,600 min/month
- Emails: 40,000/month
- SMS: varies by country
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (2)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
This App is one of the best app in app store. We have been able to manage over 1000 calls in short time using Ai agents to handle many various tasks that humanly impossible to handle. Managing store calls, address checks, abandoned checkouts, and payment reminders used to take up way too much time. Having these agents run in parallel boosted our conversions while saving us tons of effort daily. The support team have been amazing and instantly available to address all our customization requests. Highly recommend this app.
Recovers abandoned checkouts via omnichannel automation and handles store inquiry calls on autopilot. Clear jump in conversions and immediate ROI without extra support staff.
Support
App support provided by Kovax.
Resources
Launched
September 30, 2025
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner, blog contributors
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Store owner
Name, email address, phone number, physical address
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Blog contributors
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, discounts, Online Store, custom data, Shopify admin, other data
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Edit customers
Customer data
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Edit products
Inventory, product listings, products, collections
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Edit orders
Order fulfillments, all order history for the last 60 days
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Edit discounts
Discount codes and promotions
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Edit Online Store
Online Store pages, theme
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Edit custom data
Metaobject definitions, metaobjects
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Edit Shopify admin
Files
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Edit other data
Locations, publications of products on sales channels, Online Store navigation
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