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AE: Order Editing & Upsell

Let shoppers edit orders, edit address, cancel order, & upsell

by Account Editor · Launched: January 2025

5.0 (259) on Shopify Used by 8 Shopify stores Built for Shopify

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Order editing by Shopify Platinum Partner. Draft orders, Google address validation, one-click upsells, restocking fees & Shopify Flow. 5.0 from 210+ reviews.

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About AE: Order Editing & Upsell

Self-serve order editing app for Shopify stores. Customers can edit orders after checkout, edit addresses, swap products, change variants, apply discounts, and cancel orders with smart retention rules. Draft orders for B2B, branded tax invoices, and store credit refunds. Plus returns, exchanges, and support tickets. Address edits auto-recalculate shipping, discounts, and tax. Reduce support tickets, RTO and raise AOV with post-purchase upsell, Shopify Flow automation, and 3PL integration.

Last verified: September 23, 2026 · Fresh

App details

Developer
Account Editor
Category
Marketing & conversion
Pricing
Paid
Launched
January 2025
Rating
5.0 (259) on Shopify

Key features

  • Access to every feature
  • Unlimited order edits
  • Edit shipping address
  • Discount recalculation
  • One Click Upsell
Integrations with:

Brightpearl CartRover Checkout Customer Accounts Flow Klaviyo ShipStation Shopify Admin Shopify Flow

4 plans · 14-day free trial

Starter

$39/month

Growth

$99/month

Pro

$179/month

Scale

$249/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 78 Shopify App Store reviews

Use the arrows to read individual reviews

Minimises my customer service emails with order editing and address edits. Their customer service is amazing! Super quick replies and always helps with edits and requests I have
— Fat Lab
empty
— EddieBlue
I was having some problems with setup and Eric from customer service helped me get sorted. A+
— Endurance Edge
Tom was great to work with - got work done quickly and it looks better than I ever imagined.
— Plum Bottom Gallery
Great customer service, Eric is awesome to work with!
— Prairie Wear
The app has lots of great features, i did ask the support to help me with the multi-language invoices and they made this feature within a week. The support is great and they surely want to help people with their problems.
— Floratuin
great app
— Willowmere
Works great prevents after sales calls for address edits. Also saves us a ton on shipping costs highly recommend
— First Source Wireless
Quick and easy to install. Works great!
— Safety Rail Source
Amazing team, great communication and follow through!!
— SIMPLE RESET
Great app!!
— Lucas Creative Art
Amazing app. My customers love having the option to make order edits. I recently asked if there was a 'Which of the following led you to purchase today?' survey option on the order confirmation page (there isn't), but without hesitation, the team promised to create one for us - incredible service, absolutely blown away - thanks guys :)
— House of Scent
This app has been very helpful for us. The customer support is outstanding. It's of great value for any e-commerce that wants to decrease the friction between the customer and the customer support team. 5 stars!
— lohause
Eric went above and beyond to configure the app to our needs. The financial impact of AE was immediate—sales up, support costs down.
— Kedi-Pet-Solutions
Great customer service! The support team answered all my questions promptly.
— RC Uniforms
Excellent features, which work as expected, and the development team are on hand to improve anything required very quickly. By far the best customer service of any app in the shopify store (by a long way!). Many thanks, and keep up the great work.
— Skincare by Dr V
Have used this App and is excellent
— The Salon Shop
This app is one of the most helpful in our store. It saves us heaps of customer support and Eric is really great on customer service. I highly recommend this app
— Happy Tummies Pty Ltd
Very robust app and features at very reasonable price point, especially compared to other order editing apps. Support and developers have gone above and beyond to add specific customizations we needed for our business.
— Caffe Luxxe Wholesale Ordering
Great app, and Eric from support really goes above and beyond to help! One of the best supported, and polished apps out there!
— Coffin Launch

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