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Aircall ‑ AI Voice & Messaging

Get Black Friday ready with unlimited AI Voice Agent minutes

by Aircall · Launched: October 2022

4.4 (5) on Shopify
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AI Voice Agent for e-commerce. Get order context on every call, automate WISMO and returns, and recover abandoned carts in Shopify. Trusted by 24,000 Customers.

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About Aircall ‑ AI Voice & Messaging

Aircall lives inside your Shopify store. The moment a customer calls, your team sees their name, previous orders, and tracking number instantly. No tab-switching, no asking customers to repeat themselves. Click-to-Dial from any Shopify contact. AI Agents handle order status, returns, and FAQs after hours, allowing always-on availability. Voice Agents pulls live Shopify data mid-call, answer in real time, and automatically logs the follow-up. SOC 2 Type II, 99.95% up time, Live in minutes.

Last verified: November 1, 2026 · Fresh

App details

Developer
Aircall
Category
Store management
Pricing
Paid
Launched
October 2022
Rating
4.4 (5) on Shopify

Key features

  • 38 languages with custom voices
  • FAQs, custom caller intake questions
  • Trigger-based outbound calls & voicemail
  • Per-agent performance dashboards
  • AI transcripts
Integrations with:

Gorgias Hubspot Richpanel Salesforce Stripe Zendesk

3 plans · 7-day free trial

AI Voice Agents

$100/month

Essentials

$120/month

Professional

$210/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 6 Shopify App Store reviews

Use the arrows to read individual reviews

We have been using Aircall for a while now as a dedicated phone solution for our customer service team, and it’s been a great fit for what we need. The Shopify integration is simple, but honestly that’s one of the things we like about it. When an existing customer calls, their information can be recognized right away, allowing our team to provide a more personalized experience from the start. We...
— Knockaround
Needed a dedicated softphone experience as we grew out of Gorgias' in-built functionality. Spotify integration is light - but to be honest it doesn't need any more for us. If a customer's details are saved in Shopify, their name is listed as the phone rings and we can provide the customer with the personalised touch of calling them by their name. From the call view, we are provided with a link to...
— Mr. Logs
Switching to Aircall for our Service-Hotline was one of the best decisions we could make. Aircall offers us plenty of usefull features for working more efficiently and to offer our customers a good experience by reaching us through phone. Further the contact and communication with the Aircall team itself has been very pleasant and kind. We are very happy to have made that switch
— Naturbummler
Misleading Billing and Unresponsive Support – Do Not Recommend Aircall charged my account for additional users that I did not have. I reviewed my dashboard carefully and confirmed the actual number of active users. I contacted their support team multiple times, provided explanations and evidence, but they refused to acknowledge or remediate their billing error. I would strongly caution other busin...
— BulbAmerica
This was a terrible experience. They promise the world and cannot even deliver a rock. We only went with them since they were supposed to integrate with our service desk software. Never got to try it since their service never worked after 6 months of service. Our previous phone company quickly setup our caller ID, so when we called people, our number showed up on their cell phones. After 6 month...
— Wildcrafted Beauty
We tried using Aircall for 1 week after switching to it from a competitor. It was missing plenty of features that should have been mentioned to us. After reaching out to them for support, we received no answer after 5 business days. We tried to cancel our contract amicably, but Aircall chose to answer with the following: "We understand your concerns and reasoning behind your decision. As you ar...
— Wheelwiz

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