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Chatra — Live Chat & Chatbot icon

Chatra — Live Chat & Chatbot

Chat with site visitors to boost engagement and drive sales.

by Roger Wilco LLC · Launched: October 2015 · Free plan available.

4.5 (305) on Shopify Used by 4,454 Shopify stores +24 installs · 30 days

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About Chatra — Live Chat & Chatbot

Chatra helps you create conversations that drive conversions with Live Chat, Chatbot, Cart Saver and Shared inbox tools. Welcome online visitors to your digital storefront, cross sell products to increase average order value and proactively reach out to those stuck at checkout. Send targeted chats and provide 24/7 automated customer support. Connect your social and email channels to manage all conversations from one spot. Integrate these tools seamlessly with our intuitive interface.

Last verified: September 24, 2026 · Fresh

App details

Developer
Roger Wilco LLC
Category
Store management
Pricing
Free plan available
Launched
October 2015
Rating
4.5 (305) on Shopify

Key features

  • Up to 5 conversations per month
  • Live chat
  • Offline contact form bot
  • Most features
  • Free forever
Integrations with:

Facebook Help Scout Instagram Slack Webhooks Zapier

3 plans · starts free · 10-day free trial

Free plan

Free

Essential plan

$31/month

Pro plan

$41/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 100 Shopify App Store reviews

Use the arrows to read individual reviews

This app has been very beneficial with capturing potential customers, who have questions, and like to ask them before placing an order. By having the chat app available, we are able to assist customers with their buying decision and in turn, generate more orders.
— Legacies of America Woodworking Company
We have been using Chatra on our store for almost 5 years, and it has been a very useful tool for quick customer communication. The live chat is easy to manage and adds real value by helping customers get answers before placing an order. The triggers are useful for engaging visitors at the right moment, and the live view helps us see how customers browse the store, including possible broken URLs...
— Cosmetics Tenerife®
Great app!
— The Fountain Direct
They are so helpful and friendly. Honestly, I was stuck since I am working on so many apps, but they made the process smooth. Would highly recommend.
— My Energy Flow
It is an amazing setup, I'm enjoying the free trial. Based on your desires and business needs, the pro version is well worth the price compared to others.
— Prestige Aid
I have just started by store, but I think this ap will be wonderful for people who use ai a lot. I am looking forward to seeing how it affects my store visitors.
— CozyCompleteHome.com
Anna was Fantastic and Extremely helpful!
— My Premier Backyard
I am really impressed with this service. I had a minor tech glitch and Anna, in the chat box spent considerable time solving the issue. She was wonderful. (Hey, Chatra, give Anna a raise!!). Overall, this addition to my online store has been a game changer for my CSM.
— Family Game Lounge
We have found Chatra to be a great platform. There are features on it that we're using that streamline our interaction with customers. I REALLY appreciated Julia from Chatra supporting me with a query the other day. Her input was detailed, spot on, and timely. Our for-purpose organisation encourages you to consider this chat app on your Shopify store. BTW we have six stores and Chatra on all six.
— mainly Ministries Australia
I'm still new with Chatra and setting up my Shopify store so I don't have a wealth of experience with it yet. However, I am very impressed with the quick and useful help provided by Julia, a real person! When I needed help, she was there right away. I'm eager to finish my setup and start using more features, so I can chat with my first customers!
— Backyard Evolution
Using chatra again on my second website, after trying a few other apps I went back to the best.
— Julie Bevan Art
Chatra has been awesome for my store! It’s super easy to set up and use, I love being able to chat with customers in real time, it also shows you what page people are on, which is super handy. If you’re looking for a simple chat tool that just works - this is it.
— Dimmio Lux Lighting
Installed the app in 2016 - 10 Years ago. They decided to "unenroll" us after 10 years of autobilling. Nobody around at "Chatra" over the past few days to figure it out / reply to our messages. Deleted the app. We've been in business for 21 years. And one of the reasons for over 2 decades of success is that we treat our long-standing customers like GOLD. Deleting app and moving on to a fresh star...
— Board Shorts World Outlet
Installed the app in 2016 - 10 Years ago. They decided to "unenroll" us after 10 years of autobilling. Nobody around at "Chatra" over the past few days to figure it out / reply to our messages. We've been in business for 21 years. And one of the reasons for over 2 decades of success is that we treat our long-standing customers like GOLD. Deleting app and moving on to a fresh start with a ne...
— Board Shorts World
They advertise this as “free,” but that claim collapses almost immediately under scrutiny. The platform operates on a per-seat licensing model, meaning each agent requires a separate subscription. So a team of five isn’t scaling efficiently—you’re looking at a 5× cost multiplier for what is, at its core, a very lightweight chat interface. That pricing structure is wildly out of alignment with the...
— Sandbag Store
90% of all chats are bots, Chatra tells me that not their fault, it is happening in their product so-maybe they could take some accountability for it happening. Deleting the app.
— Railyard Fitness
we used this app for couple of years- but last week google took our ads off because of the app , it said it has malicious software we have since taken the app off- though we still have 3 months left on the price paid But the ads are back online ,
— www.FrumIndia.com - marca a SC FrumIndia Online SRL
Used successfully for almost 3 years. All of a sudden stopped working and their customer support is worthless. Save you "AND YOUR CUSTOMERS" the hassle and look for something else!!!!
— Ilios Lighting
This app is terrible. I paid a monthly fee and installed Chatra a couple of days ago. The app worked fine for 2 days. On day 3, I opened the app from my Shopify store and found out that the app now wanted me to do a second sign-in to Chatra. The problem is that I never signed up for the app from Chatra. I have no email sign-in or password. I signed up from the Shopify app store. Unlike most a...
— Wassi Nutrition
i installed. had problems. contacted company. no reply. bad customer service. so u lost me as customer. i deleted app.
— LMD Graphix

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