Customer.guru Net Promoter NPS

Track segmented Net Promoter Score with e-mail surveys

by Customer.guru · Launched: August 2016 · Free plan available.

4.6 (54) on Shopify Built for Shopify

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Track segmented customer satisfaction with Net Promoter Score-based surveys

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About Customer.guru Net Promoter NPS

See how your customers are satisfied depending on the product they ordered, date of their first purchase (Christmas? Black Friday?), number of orders they placed with you, their geographic location and others. Discover trends in your customers' opinions. Installation takes 30 seconds Radically more survey responses thanks to smart follow-ups Embed testimonials and reviews

Last verified: July 17, 2026 · Fresh

App details

Developer: Customer.guru
Category: Store management
Pricing: Free plan available
Launched: August 2016
Rating: 4.6 (54) on Shopify

Key features

survey up-to 5 users per month
survey up-to 1,000 users per month
survey up-to 5,000 users per month
survey up-to 10,000 users per month
designed for Shopify PLUS

Integrations with:

desk, facebook ads, google analytics, slack, zapier, zendesk

4 plans · starts free · 10-day free trial

Free

Hobbyist

$50/month

Small Business

$150/month

Advanced

$250/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 100 Shopify App Store reviews

Use the arrows to read individual reviews

Customer guru NPS gives a good general over view of customer satisfaction. It would be helpful if we were able to follow up on the feedback and ask "why do you feel this way" which would give deeper insight.

— Napier-uk

So far it is very easy to use. VM of the website is better ands resulted in a better user interface for us

— Cross Stitch

easy to install and use. Would be awesome to be able to archive scores rather than deleting them. nice dashboard feature

— Summerboard

This app was so helpful and useful! It was straight to the point and even had a step by step for how to integrate to Shopify. LOVED IT! Check out my testimonials page on my site www.TheRealBossyApparel.com

— BossyBeat

Very easy to install and to use. It is very usefull to my business. I would totally recommend it to my friends

— the-brands-club

Since I've started using Customer.guru, the number of reviews received from customers has increased significantly. Love the simple design

— blanketfort

An excellent summary of insights and a good overall indication of product and service to help continuously improve.

— LanewayGreens

I really love the customer support! They helped me figure out some tech issues right away! I can only recommend

— Heatable Pillow

This app helps me check customer experience and make additional changes based on these data. Very useful for my store. I'd recommend it to everyone, especially the new comers

— bamboobrushhh

Useful and simple..does the job. Creating surveys is a fast process. Highly recommend to everyone running an online store

— Whale Whalie

I've had a good experience with this app. Creating surveys is super easy and fast. Nothing to complain about

— Precious Purse

I have had customer guru for a while on our website now. Its lovely, as it gets customers to try out products. The only reason I gave it 4 starts is so they can maybe improve the appearance of their comments. Contine the good work! Thanks

— HEARTIGRUB

Absolutely horrendous customer support; I have tried to reach them since April 2023 to help me troubleshoot ([email protected]). None of my reviews show up on the testimonials page. Not sure if it is a code problem or something else (I've copied/pasted their exact custom code for my store). Originally, individual NPS reviews showed up fine, and after some time they stopped displaying. Given th...

— All Dogz Supply

Fantastic app, poor support. I've sent multiple emails and I haven't received a response to any of them. How can I pay your subscription if I can't trust I will get the support I need? PS: I posted this review on July 7th, still no replies from you guys. What's going on????

— NICCE

I would not recommend using this app. There is no way to stop a survey once it's scheduled, the dashboard UI is buggy, there is no way to change the survey schedule once it's sent out, the survey responses show incorrect geographical locations, and the support is very slow to respond, or does not respond at all.

— Organic Ocean Seafood Inc

Not worth it for the price, not by a mile. They also don't let you post reviews that aren't positive, tried to post several times and now I'm actually having to be careful with my not positive wording to be able to review.

— Phones Of Steel

We upgraded to their paid plan for over 1000 emails which we don't need as we barely have 200.These was done was out of the 5 free emails one was a classified as detractor as the customer did not want to do this surveys so it's classified as 0/10 detractor which is negative. Then after upgrading walla it's still happening that those who do not want to make a review is classified as 0/10 detractor...

— Affordablebooks

NOT FREE!!!!!! This should be in the free trial section, after 300 customers or 10 days they they charge. (1 star) I would be much happier it there was a free option for <100 surveys/month Works Great! Functionally this app works great. Setup is easy, reporting is easy, and integration is easy. I had my first replays seconds after they sent the email. (5 stars)

— Treasure State Prospecting