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CustomerSure

Build a world-class customer feedback process

by CustomerSure · Launched: May 2012

5.0 (13) on Shopify
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CustomerSure

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About CustomerSure

You know that the key to growth is loyal, satisfied customers and a great reputation.But the more you grow the harder it gets to keep service at the level you want it to be.Dealing with customer feedback is the best way to improve service, and CustomerSure simplifies the headaches of collecting feedback that all growing stores experience.CustomerSure automatically sends a simple, fast feedback form to every customer after they've received their order, so you can ensure...

Last verified: July 16, 2026 · Fresh

App details

Developer
CustomerSure
Pricing
Paid
Launched
May 2012
Rating
5.0 (13) on Shopify

Key features

  • Real-time customer fedback
  • Comprehensive follow-up features
  • NPS and CSAT reports & analysis
  • Branding
  • For up to 2500 orders per month
Integrations with:

Helpscout, Webhooks, Xero, Zendesk

3 plans · 14-day free trial

Shopify Starter

$199/month

Pro

$499/month

Enterprise

$1,499/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 13 Shopify App Store reviews

Use the arrows to read individual reviews

Wow. I am really impressed with the simplicity of this app. This app makes it so easy to connect with your customers on a deeper level and find out how you can make their shopping experience optimal. I really like the fact that you can use a survey template, or create your own questions. This customization can do wonders for both you and your customers in meeting their needs!
— rplawn
Very nice looking app, I will use the free trial for my website. Thanks!
— Safety-Label.co.uk | Safety Signs, Safety Stickers And Safety Labels
We were contacted by CustomerSure and while hesitant at first, we couldn't be happier that we started using their platform. Off the bat, they have some of the best customer service we have experienced. They are almost always available and when we wanted a few customized things to work into our site, they were happy to help in any way they could. Seriously good stuff! It has since streamlined our e...
— Death Wish Coffee Company
We've been using CustomerSure for over 2 years and we love it! Easy setup, great customer support, and a terrific way to make sure we keep delivering a top-notch customer experience!
— ShoeMe.ca
Customers often rely on reading independent reviews when making their final purchase decisions. Customer Sure adds credibility to our offer.
— Technopic
I love this app. Its a great time saver for me. Has reduced my number of phone calls, looks professional and is really easy to understand and use both for myself and customers. The support team is outstanding.
— SilkRibbon.com
This is just great! Love the way it's laid out. We've got lots of customer testimonials thanks to this app. Thank you for making it so user-friendly.
— SeedsNow.com
We've been using CustomerSure for a while now and think its a brilliant App. It's really helped us understand our customers and constantly improve our service. Fantastic guys, keep up the good work!
— iCollection™ Shop
One of the BEST apps we have used in our store, very easy to use and it gives back a LOT of useful information and costumers insights. If you are serious about e commerce you should have this app.
— VORANA Cosmetics
I love CustomerSure, it helps create a perfect user friendly way of communicating for both the customer and store staff. The addition of a 'contact us' button on each page of the website is reassuring to customers, but not hassling and once clicked the little box allows you to choose what kind of contact you'd prefer, such as asking for help or feedback etc. Once the customer contacts the store, w...
— getbusystore
So many apps are clunky and difficult to integrate for those of us with no web master skills. CustomerSure couldn't have been easier. I'm sure it's going to be a real force multiplier for us.
— Hungry Globetrotter
This is a great application for centralising your customer service and responding in an organised manner. Customers are the life blood of your store and without them you don't exist. This app puts you in control of your customer service requirement and more importantly givs your customers a safe place to air their feedback and concerns.
— MoreTVicar.Com
One of the drawbacks to having an ecommerce store is not being able to see the end result of the shipments you send out. You don't see the expression on your customers' faces when they open the packages addressed to them from you. A lot of times the most you can count on is a returning customer. Since being a beta tester for this app, it's validating to get feedback from customers that everythi...
— Simply Superheroes

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