Delighted Post‑Delivery Survey

Get post-delivery NPS feedback to improve customer experiences

by Delighted, LLC · Launched: October 2014 · Free plan available.

4.7 (5) on Shopify Built for Shopify

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Automatically send post-delivery surveys measuring customer experience, including NPS, CSAT and more

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About Delighted Post‑Delivery Survey

Delighted makes it simple to automatically send surveys to customers after an order is fulfilled. Retain your customers: Measure and act on signals of customer loyalty using Delighted's range of survey options.Resolve pain points: Delighted's reporting makes it easy to understand key customer pain points and product feedback so you can quickly act! Delighted offers 50+ integrations, making it simple to layer customer feedback into eCommerce tools like Klaviyo, Gorgias, Zapier & Slack. Simply connect Delighted to your Shopify store and select the survey delay Use survey templates for post-delivery surveys NPS, CSAT, 5-star, and more Customize your logo and brand for a beautifully branded survey design Real-time responses will appear in the dashboard to track trends overtime Works with Shopify POS to capture feedback for customers buying in stores! Show more Show less

Last verified: July 17, 2026 · Fresh

App details

Developer: Delighted, LLC
Category: Store management
Pricing: Free plan available
Launched: October 2014
Rating: 4.7 (5) on Shopify

Key features

50 responses/ month
1 user
1 Templates Project
Unlimited Surveys
35 Free integrations (Shopify, Klaviyo, Slack, Zendesk, Gorgias)

Integrations with:

Hubspot, Klaviyo, Mailchimp, Slack, Zapier, Zendesk

3 plans · starts free · 7-day free trial

Free Starter

Free

Premium

$249/month

Premium Plus

$499/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 7 Shopify App Store reviews

Use the arrows to read individual reviews

Delighted works great, but I want to be able to share the feedback from the surveys live on the site.

— Skeletunes Records

We've been using Delighted for NPS for a while now and it's been incredible! Easy to use and implement and gets right at the heart of our voice of the customer!

— Thesis

Easily one of the best apps for Shopify. The interface, friendly support and high quality of product are just brilliant. And the communication you get back from the customers is invaluable. If you didn't already I'd recommend installing it now - you won't look back :)

— symbolika

Seriously impressed. Within 5 minutes of installing we were getting great feedback (both positive and negative). Would love to see order info populated into Delighted....would make it easy to draw correlations in what negative feedback we can have an effect on. Highly recommended.

— Bentley Seeds

Do yourself a favor and get Delighted. Delighted is fantastic for three reasons: 1) It's a slick piece of software (easy to install, easy to use, easy to understand) that helps you understand what your customers are thinking. You know might know who your unhappy customers are and who your happy customers are, but do you know the ones that are "sort of pleased"? The ones that "would have loved th...

— ProofreadingServices.com

This is my favorite app. The lean/clean format is unobtrusive to my valued customers and lets them know I'm listening and that I care. Because Delighted reaches out to my customers, it's easy for them to report a problem or give praise. Because my customer response comes to me immediately (via email), I can say thanks or fix things on the spot. A real win-win app.

— Proper

This is Ray here, CEO of Suitable. Delighted may be the single most helpful app we're using for Suitable. It allows us to have an incredibly simple, user-friendly and customer-friendly tool, to give us deep insight to how our customers feel about their experience. Net Promoter Score is perhaps the most important customer measure out there, and Delighted helps us keep the pulse on our customers and...

— Suitable

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