Detective FAQ Chat & Helpdesk

Reduce customer support with FAQ's.

by Trinity River Software · Launched: May 2020 · Free plan available.

4.8 (15) on Shopify Used by 9 Shopify stores Built for Shopify

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The Detective FAQ provides a complete FAQ solution. Create your offline customer support in minutes.

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About Detective FAQ Chat & Helpdesk

Reduce customer support by giving answers to your customers questions where they can easily find them. The Help Desk widget gives searchable FAQ’s, chat and email throughout your store. With a static FAQ page customers can find answers to all their questions. An FAQ answers any questions shoppers may have quickly and efficiently. Add an FAQ to any product or collection to enhance your customers confidence. Easy to Use Admin to customize your FAQ page

Last verified: July 15, 2026 · Fresh

App details

Developer: Trinity River Software
Category: Store management
Pricing: Free plan available
Launched: May 2020
Rating: 4.8 (15) on Shopify

Key features

Static FAQ Page
3 Responsive Templates
10 FAQ’s
3 Categories
Basic Editor

3 plans · starts free · 5-day free trial

Free Plan

Free

Basic Plan

$4.99/month

Pro Plan

$9.99/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 37 Shopify App Store reviews

Use the arrows to read individual reviews

Really great app, very simple to use and excellent customer support even for the free package! Would recommend

— QUICKQUESTING.COM

The developer/founder was incredible in responding to my many tweaking of the widget on how it shows on mobile devices, love all the features and I am confident this app will help with my conversion. I have not launch yet but feel good about the possibilities with the assistance of this app to make the user experience on my store seamless

— Duchesz of Saxeszburg

Great apps, looks sleek, free service pack is enough to address most e-commerce needs. Included suggested FAQs questions for those who don't know where to start.

— Wings E-Store

We've tried several FAQ apps, but really like this one a lot. The UX is really nice and the features and price point fit well. Most importantly, their support is exceptional - personal, thorough and fast. Recommended!

— Steve Groff's Cedar Meadow Farm

Thank you for creating it! The app has been the perfect addition to my site for the FAQ's - And a friend told me you are really responsive for any problems too which is important to me, as I am NOT tech savy.. As I have only just launched my website, I have not had any customer reviews yet, however it ticks all my boxes.

— Nurse Nav

This app will really improve your conversion rate and customer experience. great support as well. Thank you!

— Mother Sierra

A great app if you're looking for an all-in-one solution for your FAQ needs. It took me a while to get my head in the zone with some features but Caner has been absolutely brilliant in helping me with set up and despite my many emails, nothing seems to be too much trouble. I am now 100% delighted with the look and function we have for our static FAQ page and Support widget which I believe will sav...

— Diecast Model Centre

I recommend you to use a useful nice app number 10 in customer relations In terms of price, it is much better than other applications

— SadeceYedekParca

I love the fact you can roll up FAQ's to make it easier to read and or find what you are looking for

— Renate Jewellery

Great app, looks good and very easy to operate . Really recommending this app for the entrepreneurs that needs a time saver

— DropStrap

I used this app to further explain some of the services that I offer. It was really easy to install and set-up. My FAQs were published live within minutes of me installing the app. I actually have this app installed in a few of my e-commerce stores.

— MASTERING P.o.P

Easy to implement and looks great. Exactly what I needed, quick setup and a lot of customization options

— Shibuya Laundry

all data has been erased and the application has remained as recently installed. Can you recover the application as it was? It erased everything by itself

— Felber

I use this app and I like it but it is not usable from Android mobile users. Specially the tracking and contact us feature of the floating widjet. Once you start typing, the keyboard makes the page slide up and you cannot see where you are typing...

— Cersal

wasnt too difficult to set up. it deleted all my questions and reset it to defaults after it didnt work randomly on the website for about 6 hours

— SHOE DELI

Great app with amazing support! This app basically has everything you need to build a successful FAQ page. The widget is also extremely convenient. Support also responds within the same day. They've been great.

— Dangkeebs

just awesome, it has everything that i needed, easy to use and very versatile. I would recommend to everyone.

— ANIMARTS

I have been using this app since launch and its been crucial in managing my business. it is easy to use and update. it truly helps and guides my customers

— Mamma's Liquid Love Breast Milk Jewelry

An amazing app, that fulfilles our every need. The developers were super helpful in getting us setup, and even developed a collection page FAQ for our pages. Highly recommended, and it's the best FAQ app we've used.

— Jumponthevape