Orderly Emails ‑ Templates App

Generally speaking I had no qualms with this app other than it was a bit of a faff to update emails templates having to manually copy & paste but that's Shopify for you, and the designs were a little limited. But deleting all of my collections and in turn all of my navigation menus is absolutely unforgivable. I know it was an accident, but there were no backups, no undo, just years undone of my s...

We've been happy customers of Orderly Emails for many years, which makes this review particularly disappointing to write. On 29 March, a bug in an Orderly Emails update permanently deleted multiple collections from our Shopify store. What was most concerning was that there was no proactive communication. We discovered the issue ourselves and were left trying to understand what had happened. It wa...

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I’d genuinely love to know how many (hundreds of?) millions of dollars the recent disaster has collectively cost users of this app, and will continue to for years to come with compounding. Simply unforgivable. And to be honest, Shopify can't be described as entirely innocent either.

DO NOT.....I REPEAT....DO NOT INSTALL THIS APP! It will delete all your collections, destroy your navigation and obliterate a decade of SEO ranking. To make matters worse the developers are mute on any remedies or compensation even if it is a token subscription as a gesture of goodwill and apology. A complete disgrace.

Absolutely heartbroken, since feb my traffic and sales have massively dropped! Now I have just discovered that this APP deleted hundreds of my collections creating thousands of broken links. 20 years worth of SEO - google rankings damaged! No one reached out to me, It took me to pay someone to work out the problem for us to discover the error! I cant believe they even had access to my collections...