FAQPRIME: FAQ, WhatsApp, Track

by Oneprime, Inc. · Free plan available.

4.8 (26) on Shopify Used by 2,657 Shopify stores

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AI Help & Support Bot: FAQs, Track Order, Contact us, WhatsApp, Chat and Social Share

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About FAQPRIME: FAQ, WhatsApp, Track

Faqprime Lite is the All-in-one help & support app on the app store: The beautifully designed chat-style support widget lets your customer find AI-generated FAQs and Q&A, Find "where is my order" using order tracking app, connect via chat (WhatsApp, Messenger, Tidio, Tawk.to, Inbox) or email using contact us form. Boost SEO ranking with native FAQ page, Contact us page and Track order page. Add Social media icons floating bar to boost social media likes. 5-Mins to go live. No Coding. 1-click Install. FAQ Help center page comes with AI-powered Q&A templates to choose from. Contact us form with Captcha. Receive support inquiries via Email (helpdesk) Order tracking page (supports both email id and phone number) Add Social Media icons option on your store Show more Show less

Last verified: July 12, 2026 · Fresh

App details

Developer: Oneprime, Inc.
Category: Marketing & conversion
Pricing: Free plan available
Rating: 4.8 (26) on Shopify

Key features

AI Help & Support Bot: FAQs, Track Order, Contact us, WhatsApp, Chat and Social Share

Integrations with:

Facebook, Inbox, Instagram, Messenger, Pinterest, WhatsApp

2 plans · starts free · 3-day free trial

Free

$10/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 98 Shopify App Store reviews

Use the arrows to read individual reviews

Just so so so much thanks to you guys!!! The app is just perfect and all in one package that too FREE TO USE... Not a promotion but with the service and the way the app works it took time for me to accept it that it's real it have WhatsApp Chat option, Contact Us, FAQ and Order Tracking option all together and simplified.. just can't express my gratitude to the app and developer's... Everyone rea...

— Changed Era

is good

— FChaoSolar

Awesome, Simple, Intuitive and User Friendly. One of the best Apps so far, on Shopify. In fact simpler than Shopify itself. Would recommend anyone who has a website to use this app to interact efficiently with their customers. Great work Team FAQPrime

— Malu's

The chat function on a webpage is very important but this app did even one better. The replies now come straight to my phone via WhatsApp. BRILLIANT! This a an app I will pay for!

— Florine Cruickshank

One of the must have apps on shopify. Very advanced features for Free. App performs flawlessely

— Hojo Enterprises

Thank you guys!

— Rarity Gifts

Awesome App, just need a Live Chat integration other than Whatsapp with live translation and would be perfect.

— CandyBabe

The app its perfect, i havent expect to be on this level, but i give you 4 stars because i wold like to add more Languages, i'm from romania and i have my whole site in Romanian exept the Help center. Thanks and i hope to add more language

— Likemi

Una app muy recomendada, con un buen diseño y muy facil de utilizar, la mejor aplicacion que he encontrado para mejorar la atencion al cliente.

— EZSHOPBRAND

Unbelievable - This app is amazing. I am so surprised to see such a great app and most of all for FREE. I just uninstalled three paid app and got this GEM. Thank you developers for creating this app and for making it so easy to use. Love it !

— By Baano

Great app. I would have given 5 stars if we were able to add our own questions in place of the stock ones we don’t need.

— Foster’s Creations

perfeito , recomendo o aplicativo , ajuda muito a operação aqui .......................................

— DollsLoveHome

empty

— SunnySide

The 'help' button which this installs in the bottom right hand corner of the screen randomly redirects to this very app download page. A strange thing to think that customers would be clicking on it for queries about my site, only to be redirected here. Reached out twice to them and they never responded. Will uninstall.

— Doggo-Zone

Support never reply to any query, it slowed down my page speed a lot. Tried to contact support nut never received a reply from them.

— Skmeico

Wonderful App! 1A 5 High Recommendation!

— Magenerations

juste génial l'application ! Permet de donner plus d'option contact au client en direct. je recommande

— Kumari Legacy

This app really help full and full free plan, awesome app, recommended this app. Will be use more app from this developer!!!

— Ministry Of BodyBuilding

AWESOME APP AND AWESOME SUPPORT PROVIDED BY RICHIE! TRULY AMAZING APP. KEEP IT UP GUYSSSSSSSSSSSSSSS!

— NAIPO

This is one of those very rare aps that ad real value to our business. The chat function on a webpage is very important but this app did even one better. The replies now come straight to my phone via WhatsApp. BRILLIANT! This a an app I will pay for!

— SPIN247

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