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Focal Live Chat & Helpdesk

Boost sales and support with integrated Live Chat and CRM

by Focal Software, Inc · Launched: March 2021 · Free plan available.

5.0 (1) on Shopify Used by 4 Shopify stores Built for Shopify

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Automate the live chat customer support in one place with Focal Helpdesk and Chat Widget

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About Focal Live Chat & Helpdesk

Live Chat Support Dashboard for all your stores and social media channels like WhatsApp, Facebook, Line, SMS, Telegram, Emails and more. Streamline communication and resolve customer queries in real time in all in one Shopify stores helpdesk and live chat widget app.Automate repetitive tasks and save time with real time reporting and status updates of conversations.Manage all interactions from one dashboard. Empower your team, engage customers and elevate the shopping experience. Enable Live chat widget and omnichannel box for social apps Instantly engage customers with live chat support feature All in one customer support dashboard. Manage all query with one platform Automate repetitive tasks & provide quick and seamless experience to customers Reporting and Analytics about the status of each and every conversation Show more Show less

Last verified: July 16, 2026 · Fresh

App details

Developer
Focal Software, Inc
Category
Store design
Pricing
Free plan available
Launched
March 2021
Rating
5.0 (1) on Shopify

Key features

  • Automate the live chat customer support in one place with Focal Helpdesk and Chat Widget
Integrations with:

email, facebook, live chat, sms, whatsapp

1 plan · starts free · 7-day free trial

Free

Free

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 8 Shopify App Store reviews

Use the arrows to read individual reviews

So far seems good, the app is simple to understand and supports many integrations. Will give a more detailed review after testing few days.
— The Himalayan Winter
Amazing app, provide lots of features that would really help clients a lot. Great customer service, fast in respond and very helpful. Thank you so much. Highly recommended app.
— GEON ALPS
This is the app that does what Shopify inbox cannot, pricing model seems based on usage, well designed and great appearance, support is excellent.
— smartcv
Adarsh has been awesome in resolving the issue and within mins he helped us get started with chat. Highly recommended..
— Zimlay
The BEST app. This app is what I needed the most since I'm handling over 3 social media platforms and I need to answer messages all day. I tried a lot apps/software but this one is amazing. The messages is realtime and convenient. Love it!! Thank you so much~
— SEOUL PURPLE
Great app and great customer service. Mobile access coming soon as well. Very happy with this software so far.
— Loving Foods
Our e-commerce store has over 5 full-time support agents. With so many channels and social media, it was very difficult for us to track all the conversations. We like a lot what Berry support does. It literally saved us 2-4 hours per day. Highly recommended for stores that support multiple channels.
— Sanities
I was happy with them until their Facebook and Messenger integration broke. I waited a long time for them to fix it, and the dev team kept saying that it would be fixed within a day or two, but it never happened. I was never able to create an inbox for Messenger and Intagram. This app had potential, but I don't know what the dev team is doing at this point. What a shame.
— The Knickknack Shack by Darthside LLC

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