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FraudLabs Pro Fraud Prevention icon

FraudLabs Pro Fraud Prevention

Fraud detection solution to minimize the chargebacks

by Hexasoft Development · Launched: September 2017 · Free plan available.

4.2 (13) on Shopify
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Analyze and detect high risk orders. Secure your business from fraud orders and reduce chargebacks.

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About FraudLabs Pro Fraud Prevention

FraudLabs Pro Fraud Prevention protects your Shopify online store from payment frauds. Its comprehensive and advanced fraud detection algorithm engines will validate every single element (data point) pertaining to the order, such as IP geolocation, proxy, email, blacklist, credit card, transaction velocity and many more to accurately detect the fraud orders. You can customize your own validation rules and start protecting your online business.

Last verified: September 8, 2026 · Fresh

App details

Developer
Hexasoft Development
Category
Store management
Pricing
Free plan available
Launched
September 2017
Rating
4.2 (13) on Shopify

Key features

  • 500 queries/mo or sales < 25K USD/month
  • 5 validation rules
  • 0 groping rule
  • 0 sub account
  • 50 custom blacklists

4 plans · starts free

Micro Plan

Free

Mini Plan

$29.95/month

Small Plan

$99.95/month

Medium Plan

$249.95/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 31 Shopify App Store reviews

Use the arrows to read individual reviews

Great App works just like it says. Have to give it some time for you to get used to. Think of it as an advanced part of Shopify's fraud detection
— Pet Megamart
Install went smooth. Initial setup with name and email filters smooth. So far so good after 1/2 hr. App has many additional features of which I am not using yet. Lets wait and see how it performs.
— Klondike Mike's
The FlaudLabs Pro app has been an excellent addition to the Reinforced Bed Company's website, giving us more protection/security in mind for both us and our customers.
— Reinforced Beds
I use this app and it is amazing. I recommend it to everyone because is very useful. Help accurately to identify any fraud.
— Dumux
Simple app for Transactional fraud checks, cost effective and very responsive support staff. Could not recommend more.
— GDF Studio
I only have 1 sale since my store just open and it did fine. It makes me fell more secure since right before I opened I had 2 known emails sign up for an email notification of store opening. I found out via an email verification search that they had problems so I added the FraudPro app.
— Rudman's Gifts
Great app really help to protect your business
— Db House
So far so good - tested a few others and Fraudlabs definitely has the most options for rules. Would recommend to anyone facing issues with charge backs.
— Gmarley
i love this app it is protect you from fraud
— Bibset
Love the app. Makes me feel so much more secure about preventing fraud. Easy to use.
— Cosmic Crystal Visions
Great tool to avoid fraud!! Must Have! https://sexyrealsexdolls.com
— Sexyrealsexdolls
Free is good and I can stop people suspected of fraud. Thank you!
— New Loops
We have a huge fraud problem in our company. the scammers and using people cards to make purchases so all the info is correct besides the emails and phone number so it still pushing the orders through as not fraud because they are using people real info and card and doing charge backs to a scammer card that are a dupe of the customers card so the chargeback money is going to the scammer. so does t...
— Alvantor
wont work, perhaps not compatible with plus stores? Uninstalled and reinstalled still errors says to uninstall
— HomeWetBar
Free advice : don't bother....overpriced, not reliable service. Some bugs ( ex. after review order , automatically capture the payment, regardless of order status - such order is not fulfilled yet ). Tons of false alarms, overpriced for simple database software. Update : still no response for reported issues, while app continue crappy service : 'internal server error' , false fraud triggering. Aga...
— The Smartest House
The customer service is horrible. I was charged a monthly fee and should not have been. reached out and was told I have to contact Shopify for a refund. everyone knows shopify doesn't refund directly for apps the actually app company has too, its in writing everywhere on shopify support. I even provided this proof to the rep I spoke to. Please find another app to use.
— Kreative Kollections By KC
Doesn't work as expected. Blacklist customers still can place orders, which is not what we want. We need to block certain customers from submitting orders.
— Black Alice Lingerie
Flagged normal orders, even orders I manually took the payment on. and didn't flag real fraud, pointless, worse then the built in shopify system. I was looking for something to automatically cancel high risk orders, this cant even find them.
— Folger Technologies LLC
fraudlabs said it was all good no risk, then i get charge backs, does not work
— Hazelyard
My worst mistake with my first business was trusting this app for a year +. Over $2,000 in recent approved transactions have become chargebacks and still counting! You will be better off trusting the opinion of a rock for some of these cases. Do yourself a favor and use a real service like NoFraud or Signified from the get-go, as fraudlabs has proven to be nothing but a sad joke for me.
— Mobility Phones

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