Freshmarketer: Email & SMS

Multichannel marketing campaigns and customer journeys

by Freshworks · Launched: March 2022 · Free plan available.

4.6 (18) on Shopify Used by 755 Shopify stores Built for Shopify

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Automate your campaigns across email, SMS, WhatsApp, and social to boost engagement and sales.

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About Freshmarketer: Email & SMS

With Freshmarketer, you can engage with buyers wherever they are and provide consistent cross-channel experiences. Convert abandoned carts into sales with messages and offers via email, WhatsApp, SMS, and chat. Personalize your campaigns based on buyers’ interests and behavior to increase conversion rates. You can also resolve issues faster and support your customers with rich context in just one app. With your Shopify data in one place, we help you build long-lasting customer relationships. Engage with buyers across email, WhatsApp, SMS, chat, and social media Sync all historical data from Shopify to contextually engage with customers Choose from pre-built e-commerce templates for multichannel marketing campaigns Automate social media posts on Instagram and Facebook to drive engagement Bring customer queries from channels into one inbox for contextual support Show more Show less

Last verified: July 15, 2026 · Fresh

App details

Developer: Freshworks
Category: Marketing & conversion
Pricing: Free plan available
Launched: March 2022
Rating: 4.6 (18) on Shopify

Key features

Contact & List management
Email campaigns
Live chat
Forms and website tracking
AI-powered multichannel engagement

3 plans · starts free · 21-day free trial

Free forever

Free

Enterprise

$18/month

Enterprise

$180/year

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 21 Shopify App Store reviews

Use the arrows to read individual reviews

We've been using Freshmarketer for the last 2 months, and it has been a great experience so far! I want to extend my thanks to Deepthi Pawar, Rohit Sathyam and Kevin Thomas for their seamless onboarding process. From the very beginning, they were proactive in addressing our queries and guiding us through the setup. With their help, we've been able to create important customer journeys using WhatsA...

— Maisha Lifestyle

have had a great experience using Freshmarketer's CRM. The platform is user-friendly and intuitive, making it easy for me to manage customer interactions and track important information. The ability to segment and tag customers has been particularly useful, and Freshchats has been a saviour and overall it’s not too expensive as well so recommended

— SPARIFY

Seamless integration with Shopify makes it easy to setup multichannel journeys for the Customer. Great onboarding support to get you started with using the platform to its full extent. Highly recommend this.

— Kushal's Fashion Jewellery

After a little bit of an unsure start I can honestly say that I'm really pleased with Freshmarketer. Nice interface and really good customer support and onboarding. I've had a dedicated person helping me with the baby steps, thanks alot Dhanashekar.. steve

— Talon Gear

Exceeded [above and beyond] all of my expectations. Being an ex-programmer (20 years) it was delightfully refreshing to speak to someone that knew what they were talking about. That! Right there! Speaks volumes. Hands-down top-notch world-class service without a doubt! Great job Freshworks. Thank you Dhanashekar. You definitely "knocked it out of the park!"

— Runyon's Fine Furniture

Fantastic crm, honestly they have thought of it all, and constantly adding to intergrations, it as reallly improved our business setup and structure. the support is fantastic, we rely on them to jump on zoom calls with us and constantly help us move forward and make most of their features, big shout our to our account manager kevin for all his help chris

— Dam Easy

I would highly recommend this app for any new or existing Shopify user that wants to easily and automatically increase customer engagement and convert traffic into sales. The onboarding process and the support provided by Freshmarketing is remarkable. (and a huge shoutout to Dhanashekar - he's an awesome coach and teacher!? Brent

— A Second Round Glass

We have received so much invaluable support from Freshsales to increase sales in our business!! We would highly recommend to any business needing a CRM!!

— Artistic Transfer, LLC

The app has a lot of marketing features at a not-so-high price. Most of the time it works. However, I have faced some important issues with email marketing campaigns and journeys that took a while to be fixed affecting our scheduled campaigns. Customer support is actually very good. I would recommend it for a growing small company.

— Lumily

I have had a great experience using Freshmarketer's CRM. The platform is user-friendly and intuitive, making it easy for me to manage customer interactions and track important information. The ability to segment and tag customers has been particularly useful, as it allows me to customize my communications and better understand the needs and preferences of my audience. Overall, Freshmarketer's CR...

— IshqMe

One of the best CRM tools available in India! It's cost-effective and the service is amazing! Great support for teams that are low on bandwidth. Highly recommend using their services!

— Boombay

So far I've really enjoyed this integration. You must be using Freshmarketer or Freshworks which is a deal breaker. But thus far I've really enjoyed the CRM, Marketing Tools, Customer Journey, Email Campaign Builder, etc. They really are great tools. Thus far we haven't had to use any other sms, email, or marketing platforms and I doubt that we'll need to. In my search for the best CRM I landed he...

— Natural Threads

Péssimo. Estou ha dias tentando conectar o canal do WhatsApp Business, sempre da erro dentro do Freshcaht. Contatei o suporte e abriram um ticket, onde a atendente disse que eu não poderia usar a função durante o periodo de teste, assinei o plano e o problema continua. Ninguém resolve nada.

— GX Digital

very bad support... they "pass you on" to a technical specialist who never respond. slows down your site massively too

— Memorial Stories

Don't do this for your business, even avoid to download , once you link your WhatsApp number , you can't use them at your mobile anymore ,and there is no option at the system to remove it , waiting 2 weeks already , they still not disconnect my number , and i can't manage my business now and contact customers directly from my phone , need to login to the limited and not friendly use app they devel...

— NJ Shorts

Perfect App in Shopify store! Great CRM functionality and has a lovely support team! Very user friendly interface to set up custom flows for automated marketing emails as well as WhatsApp promotions!

— Iba

Great app and one of the easiest ways to connect and communicate with customers. The feature of the chatbot is amazing. been using it for a couple of months now, worth every buck. And hassle free integration with WhatsApp and automated flow.

— GoHigh

The perfect app for your Shopify store! Great CRM functionality with chat support for WhatsApp, Insta and FB Messenger! Very user friendly interface to set up custom flows for automated marketing emails as well as Whatsapp promotions!

— ZERESOUQ

I majorly use the app for setting up customer journey's and sending them shipping email, review requests and cart abandonment Journey. My another big use case is sending marketing emails and WhatsApp to the marketing lists. The team has been proactive and very helpful regarding solving queries and bringing in new features as requested. As my customer base increases i would be able to automate more...

— 20infinity.in

One of the best apps in the entire marketplace, synchronization with the CRM works perfectly, it helps us a lot in order to have complete traceability of customer purchases and improve campaigns towards our target audience. The support team behind the app is very professional and has given us all the help in the case. 100% recommended

— Rosaprima Ecuador

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