FUGU ‑ Every Payment Counts

Verify and accept more orders to avoid fraud & chargebacks

by fugu · Launched: August 2020 · Free plan available.

3.7 (3) on Shopify Used by 160 Shopify stores Built for Shopify

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Safely accept orders you currently lose to fraud false declines (High Risk) and payment churn

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About FUGU ‑ Every Payment Counts

FUGU Offers a Multi-Tier fraud protection, analysing customer behaviour after checkout, verifying customers, recording interactions, and alerting on fraud. Merchants can dynamically rout selected orders to chargeback protection plan or simply follow our risk recommendations. To minimize payment churn, FUGU also provides a Promise To Pay capability guaranteeing shipment for failed payments. Before rejecting an order, FUGU will continue and try to further identify your customer up until shipment Risk Scoring - Analysing customer behaviour and safely shipping more orders Chargeback Guarantee - selectively routing orders to chargeback protection plan Automated Verifications (KYC) - Signatures, Selfie ID’s & Credit Card Scans Evidence Representment - ready to use log challenging unjustified disputes. Payment Efficiency Insights – driving conversion and minimizing churn Show more Show less

Last verified: July 15, 2026 · Fresh

App details

Developer: fugu
Category: Marketing & conversion
Pricing: Free plan available
Launched: August 2020
Rating: 3.7 (3) on Shopify

Key features

Monitor 250 Orders/month
Pre-set Scenarios - Risk Rules
25 "Manual" Verifications per month
AI Fraud Analysis
Discover +

Integrations with:

Hyp, Paypal, Shopify Admin, Stripe

4 plans · starts free

Discover

Free

Protect

$99/month

Convert Plus

$249/month

Scale

$599/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 16 Shopify App Store reviews

Use the arrows to read individual reviews

good app. love the ai feature.

— ShadedbyShanell

This app has been a game-changer for our e-commerce business. It quickly and accurately flags suspicious orders, helping us reduce fraud risks significantly and not miss any legitimit orders we could have missed. The real-time monitoring feature ensures we stay one step ahead and the service from the FUGU team is simply amazing, and the support team is always responsive and helpful. Highly recomme...

— JD ספורט

Before I used that app, I lost A LOT of money on cases in chargebacks and cancelled many high &medium risks orders of based on Shopify analysis. Once I have started to use the app, I haven't lost even 1 case!!! 99% of the cases that I have were on high order values and with the help of FUGU, I have created rules that if an order is above $300 then, the app will send an SMS+Email to the customer fo...

— Qstomize.com

Tal delivered outstanding customer service, while FUGU has proven invaluable in minimizing erroneous order rejections and mitigating chargeback risks, thus reducing manual administrative tasks. Effective customer support and streamlined operations are crucial for business success.

— DEVO

Customer service answered all my questions. Assistance went above and beyond for me. Highly recommend it. Thank you very much.

— Cyberfuture

We have recently added Fugu app to our store; great support and technical team whom helped us every step of the way in setting up their service, even going beyond what is expected of them to make it work for us.

— Mix And Match

FUGU helps us complete more orders while protecting us from chargebacks, hoping to get more customers

— Jenniferloyd

We have been so busy manually verifying orders before shipment, having FUGU working for us freed our logistics staff to actually do their job

— tide0

FUGU helps us validate suspicious transactions and increase our conversion rate. We subscribed to their early adopters plan and consult their risk experts when dealing with suspicious high value orders.

— Sherryanie

A great application saves us all the tedious work of verifying transactions. The installation went smoothly and the customer service attitude was very good. I hope you can maintain this state and build a truly reliable business!

— yraniaquineka

Highly recommended! Fugu helped me reduce fraudulent transactions to zero! Excellent customer service. Thanks you team.

— Jida

The customer service of the app is really amazing. I downloaded the app and I was confused at first, but they helped me understand everything. I highly recommend!

— My Urban One

Beyond frustrating experience trying to get this app set up. The app does not check your existing orders and so I reached out to the support team who offered to manually check it for me. After several days of waiting and hearing nothing back, I reached out to them to find out what was happening and even though I was messaging the same person, I had to repeat all over again because they had no reco...

— Graceful Muse Paperie

Had so many charge backs in the past and learnt the hard way how to minimize risks. But this is no where an easy job. With this app now I feel more secure with the most applicable system on internet for monitoring and validating payments and recording the required documents. The team behind of this app is super nice, seem confident and capable, ready to support.

— Cymbal House

FUGU is a really great app. Easy to onboard and use, saved us thousands of $$ replacing manual reviews, fighting and winning chargebacks, and saving lost transactions. Seamless integration and an intuitive dashboard make this an extremely valuable extension of the Shopify platform.

— Everything For 420

Before I used that app, I lost A LOT of money on cases in Stripe. Once I have started to use the app, I haven't lost even 1 case!!! 99% of the cases that I have were on high order values and with the help of FUGU, I have created rules that if an order is above $250 then, the app will send an SMS+Email to the customer for signature. When customers didn't signed, I knew that the order might be a fra...

— Skullflow

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