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Happy Returns, a UPS Company

Easy, fast returns at thousands of Return Bars nationwide.

by Happy Returns · Launched: November 2020

3.3 (29) on Shopify Used by 1,326 Shopify stores

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About Happy Returns, a UPS Company

We provide end-to-end returns solutions through a unique combination of returns software and reverse logistics. Through our nationwide network of Return Bar locations, we delight shoppers by enabling them to drop off returns with no packaging or printing in under 60 seconds. Returns are aggregated and shipped using reusable totes, reducing costs for merchants and increasing sustainability by reducing cardboard waste and carbon emissions.

Last verified: September 11, 2026 · Aging

App details

Developer
Happy Returns
Category
Marketing & conversion
Pricing
Paid
Launched
November 2020
Rating
3.3 (29) on Shopify

Key features

  • Branded returns portal
  • Return Shopping
  • Language localization 
  • Analytics & reporting

1 plan

Plus

$500/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 36 Shopify App Store reviews

Use the arrows to read individual reviews

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— Running With Wolves
HappyReturns allows my customer to return & exchange with ease! I've used HR for years and the feedback from my customers means the world to us! They also have customizations to the portal as well as an array of reporting to choose from!
— Taos Footwear
As a larger DTC Brand, HappyReturns is more than just an app, they're a wonderful partner. Technically speaking, integration with Shopify was easy and seamless (about a day of configuration work). Their onboarding team is fantastic (Hope is the best) and helped us through trickier technical implementation with our ERP/WMS. After the installation is what really matters, though. HappyReturns Return...
— Cuyana
My team and I have felt this app is beneficial in automating customer returns. My only piece of feedback is the applicability of copying settings across multiple stores, as we manage quite a few Shopify instances. Overall very happy though!
— Panic! At The Disco
As others have said, being a free model if you're a PayPal customer makes this app very appealing and frankly it functions well once set in place. I feel it's on a good trajectory to be great as long as PP continues to add features and I'm overall please with the app so far. As with most complex app processes, it takes some work to get setup properly and if you have a 3rd party to integrate with,...
— Rudy Project North America
We implemented Happy Returns on ModCloth and are very happy with the outcome. The CEO of Betabrand told me that Happy Returns was one provider who upheld their word and that he was very pleased with the platform. This convinced me to add it to ModCloth. We anticipated a 65% adoption rate for the Happy Returns bar but it's a 75% adoption rate. Customers are really happy with the easy process and it...
— ModCloth
Our onboarding experience has been great, and we had an easy time setting everything up! It integrates well with Shopify and while we're not looking forward to getting our first return, we know it will be in good hands with Happy Returns!
— Desire Denim
Happy returns was very helpful and responsive. The app is providing a lot of value to our customers.
— Alloy Apparel
The Happy returns went above and beyond to help us, I would recommend this solution to anyone looking to streamline returns.
— bebe
Great solution to giving in-store return options for online-only brands. Team was great to work with!
— Blank NYC
Great solution! Can't say enough good things about the Happy Returns integration team and the solution they provide.
— Hard Tail Forever
Great alternative for returning to store. Helps reduce cost of return shipping for both our customers and us.
— Shop Justice
Stay away. Not interested in working with majority of Shopify merchants anymore. They are clearly now focused on mega merchants with tons of returns.
— Crane & Canopy
Terrible experience. They charge you left and right for payment fees. Very very rude people working there. They simply do not care about the Customer. We are NOT Recommending this APP to Anyone if you don´t want to lose time get some alternative.
— Eric Javits
Happy Returns has limited options to prevent fraudulent returns from impacting your business. You will have the option to auto-approve all exchange and refunds, or manually approve all exchanges and refunds. In addition to limited features, agents at the return bars do not verify the items that are being returned. If you use the return bar, you will receive items purchased from the Salvation Army,...
— GYMREAPERS
Fantastic app with an appealing PayPal offer. However, it won't work for you if you're outside the US/Canada. Additionally, the customer service is slow and hasn't been much help. So, all EU stores should consider looking elsewhere.
— Reyrr Athletics
Horrible! Turns out using the drop off locations, isn't really free, despite us using Paypal as a payment method for our customers on our website. Support did not even bother to respond since 4 days now. What a joke.
— PineTales®
This app was initially a 4 star for me, losing one star because processing a return does not automatically restock inventory, requiring an additional step outside of the Happy Returns portal. The drop to 2 stars is because they do not make it abundantly clear that when using the Happy Returns Fedex account to generate return labels, you are NOT allowed to file a claim with Fedex for a lost package...
— KK Bloom Boutique
Similar to a previous review, during the initial call you are told you can make customizations and all the great features when in reality, there is very little customization you can do. The on-boarding team is really unhelpful and not knowledgeable of their own product. The on-boarding team member we were set up with could not answer any of the questions we had and we had to follow-up several time...
— Summer Fridays Dev
The system is goo dbut half of the time the app was down. customers complained about not being able to access returns page.
— TURTLE BAY APPAREL

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