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Ingrid ‑ Returns and Exchanges

Direct exchanges and sustainable returns

by Ingrid · Launched: July 2022 · Free plan available.

1.7 (3) on Shopify Built for Shopify
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Retain revenue with smooth exchanges and sustainable customer-to-customer returns.

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About Ingrid ‑ Returns and Exchanges

Ingrid Returns, formerly Turnr, is a returns automation platform for fashion brands, offering one-click exchanges and customer-to-customer returns. It helps you convert returns into new purchases, reducing costs and transport by facilitating shopper-to-shopper sales. The platform collects data on return reasons and shopper behavior to optimize reverse logistics. Direct exchanges to boost revenue and loyalty Customer-to-customer returns that saves both you and the planet some green Rich insights on return reasons, shoppers and products Fast, user-friendly, white-label returns portal All-in-one returns handling platform and real-time dashboard Show more Show less

Last verified: July 16, 2026 · Fresh

App details

Developer
Ingrid
Category
Orders & shipping
Pricing
Free plan available
Launched
July 2022
Rating
1.7 (3) on Shopify

Key features

  • Retain revenue with smooth exchanges and sustainable customer-to-customer returns
Integrations with:

30+ Global Carriers, DHL, Ongoing WMS, Prime Penguin, Shiphero, Shipmonk

1 plan · starts free · 490-day free trial

Free

Free

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 5 Shopify App Store reviews

Use the arrows to read individual reviews

We have been using the Turnr app at Kastel Shoes for managing our returns and it has been a game changer for our business. The customer-friendly interface makes it easy for our customers to initiate and process returns, while the backend dashboard provides clear and actionable data on returned products. This app has helped us create a seamless customer experience and streamline our returns process...
— Kastel Shoes
It has been a relief since we started using Turnr. This app has really saved me a lot of time as a customer service agent. We work more effectively and our customers are pleased with our faster service. Not to mention the great overview of returns and statistics you get at the platform!
— Grandfrank
I can highly recommend this app for your e-commerce store. We have saved a lot of money and time. You will get a very good dashboard with the data you need for the returns and exchanges. They have good support as well
— Drop Of Mindfulness
Horrible, bad service, nothing is working and it takes forever for them to answer.
— COCO&NUTS
I am unsure if the other reviews here are legitimate. This is by far the easiest returns app that we have used on Shopify and we have tried the really big ones. The problem is it does not work out of the box immediately. Your Shopify store does not sync to the app. There is also no documentation on their website or otherwise, available to help you set it up. It does not allow you to "white label"...
— Lipscomb Finch

Overview 1 / 5

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