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Insider One

1:1 personalization and cross channel marketing for commerce

by Insider One · Launched: January 2021 · Free plan available.

4.5 (15) on Shopify
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One platform for marketing and customer engagement teams to collaborate effectively.

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About Insider One

Insider One is the platform that brings everything marketing and customer engagement teams need in one place so they can reach their peak performance and become unstoppable.With AI and an integrated Customer Data Platform (CDP), Insider One unites data, personalization, and journey orchestration across the most extensive set of natively supported channels, including WhatsApp, SMS, Email, Web, App, and Site Search.Insider One provides the ultimate vendor experience for 2,000+ customers. Recover abandoned carts with triggered Email and SMS Personalize your store with 100+ pre-built templates like Social Proof and more Deliver AI-powered, affinity based recommendations to drive upsell/cross-sell Trigger price drop notifications with WhatsApp Business messages Build unified customer profiles with past behavior, analytics and predictions Show more Show less

Last verified: July 16, 2026 · Fresh

App details

Developer
Insider One
Pricing
Free plan available
Launched
January 2021
Rating
4.5 (15) on Shopify

Key features

  • One platform for marketing and customer engagement teams to collaborate effectively
Integrations with:

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1 plan · starts free

Free

Free

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 24 Shopify App Store reviews

Use the arrows to read individual reviews

Usamos a plataforma no dia a dia de CRM e a experiência tem sido muito positiva. Interface intuitiva, suporte técnico local com tempo de resposta excelente e uma equipe genuinamente aberta a sugestões de desenvolvimento.
— Kokeshi
Integração rápida e com ótimo acompanhamento
— Hidratei
La integración de nuestros sitios web con Insider nos ha traído importantes mejoras en el engagement y un incremento notable en las conversiones. Insider integra diversos elementos visuales que fortalecen la experiencia del usuario, como plantillas web, recordatorios de carrito abandonado, formularios de registro al newsletter y un sistema de envío de emails sencillo e intuitivo. Además, su equip...
— Maxi Cosi México
When we started working Insider, there was no CRM and Martech strategy for us. All the channels were disconnected and were working isolated from each other. By using Insider, we managed to integrate all the channels in one platform that centralizes every event/interaction with the digital assets of our brand. We are using Insider’s Email, WhatsApp, SMS, On-site, Web Push, SmartReco, MindBehind, an...
— MAGIA NATURAL
Tive uma ótima experiência na integração entre Insider e Shopify. Facilidade na integração, suporte local e material educacional de apoio ajudam muito no dia a dia. Estou muito satisfeita.
— B.O.B Bars Over Bottles
Integração rápida e Simples
— Caffeine Army
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— sivismarket
We moved from a CRM with basic marketing capabilities to Insider to unlock the true potential of our user data. Thanks to their native Shopify integration, we’ve been able to connect and activate user interactions across channels with ease. With powerful tools like Architect, WhatsApp, and Web Suite, we’re now running automated, personalized journeys that drive real results. We've achieved over 10...
— Infanti Chile
Estamos satisfeitos com os resultados que a plataforma está nos trazendo! Aumentamos nossa receita incremental em uma % significativa! Os Serviços de CRM e CRO são ótimos e com uma visão avançada de mercado!
— Basico.com
We are so pleased with the results of using Insider so far. Insider has helped to improve our customer engagement and conversion for both BUA and in promotional periods. It is a super easy platform to use and the team are very helpful in trouble shooting any issues that may occur when creating campaigns.
— MCoBeauty
The Insider app makes integration easy and seamless, allowing us to connect all our Shopify stores in just minutes. It’s truly plug-and-play—within no time, we had all our customer data, custom attributes, and properties readily available in Insider. Highly recommend this app for anyone looking to get up and running with Insider quickly and efficiently.
— EHPlabs Australia
We use Insider’s website template options, Insta stories templates and site search solutions quite a lot. These solutions have given our website a new look that provides an eye catchy and interactive feel. This has helped generate more conversions with easier product discovery. The CSMs are also very supportive in guiding us through campaign creation, setup and activation stages.
— Eveshop Dev
Desde o começo da parceria, temos tido dificuldades para termos todos os processos redondos na Insider. Passamos meses discutindo limitações da API da Shopify no envio de dados, sendo que esse é o tipo de problema de quem desenvolve o app, não do cliente. Em outros assuntos que surgem, eventualmente alguém do suporte me pergunta sobre como enviamos dados para a Insider, e tenho que lembrá-los que...
— Havaianas Brasil
We use Insider products as marketing automation in all of our ebebek processes. We preferred Shopify for our global operations. Thanks to the Insider application, we made a very fast integration. We also use Insider products to provide a personalized experience on our global sites. The product we have been working with for 12 years has a lot of options for digital marketers. We recommend Shopify u...
— ebebek
We managed to integrate our website and insurance products portfolio effortlessly with Shopify. The integration was fast and the team was supportive throughout the process. With Insider, we’ve built a good customer engagement model that ties website campaigns with web push, which brings more traffic back to our website, along with email campaigns. We generate upto $4000 from Insider’s web campaig...
— Avo eShop
Easy integration with Shopify, we can glow up with Smart recommender that helps us to increase basket size, and good customer support during the onboarding even after launch.
— iStudio Online Store
Easy integration and practical use-cases which you can immediately implement to your webshop. Good customer support during the onboarding phase, this really helped to speed up the process.
— Petrol Industries B.V.
In the realm of e-commerce AI tools, Insider stands out with its unparalleled capabilities and effortless user experience. Integration is a breeze, requiring no developer support, and the personalized onboarding process, guided by professionals like Fulya, ensures a seamless transition into harnessing Insider's robust catalog that will optimize user journeys, boost retention rates, and maximize re...
— Pattern Beauty
Es una app muy completa sin embargo el momento de la instalación, certificados y los primeros diseños no son muy amigables. Si nos cuesta trabajo finalizar procesos, aprender campañas y herramientas. Estamos en el camino de la hiper personalización y la seguiremos ejecutando por el momento.
— Wilson
We integrated all customer data with the one-click integration. The service worker for web push native opt-in was automatically connected thanks to the plug-in without any extra effort. The OOTB segmentation filters are really easy to use and can be tailored to all of our business needs. We can upload our in-house segments or use the existing filters to create the campaign segment in under 5 minut...
— GODIVA EU

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