Cassie ‑ Smart Chat & Helpdesk
Centralized helpdesk with built-in best practices
Kiri ‑ Helpdesk & Helpcenter
AI powered customer support. Grow with world-class service.
by Kiri · Launched: December 2019
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About Kiri ‑ Helpdesk & Helpcenter
The most powerful and easy to use all-in-one customer support help desk and help center for Shopify stores.Kiri Helpdesk & Helpcenter is a must have tool for a modern, growing business. Stay ahead of your competitors and keep your customers loyal by utilising your Kiri AI and data.Save your team and customers the time they deserve.Connect all of your communication channels to your helpdesk and make your own professional FAQ page.Don't waste time in a live chat. Let your customers easily search for answers themselves and help the rest with:instant automatic responses single click automatic reply suggestionscontext based response templatesautocomplete for relevant information when replying manuallySimple to set up and easy to useGone are the days where using powerful software requires immense technical knowledge.Our online support system requires no coding and zero prior technical knowledge.Get everything set up in minutes, not hours or days!Exactly what you need - no unnecessary features and external app requirements that clutter your screen.Receive support from our helpful and professional team.Powered by AIGrowing your business is a big challenge — but you don't have to do it alone.Our AI is trained to understand your support, sales tickets and your business.Kiri uses this information to:Automatically sort your tickets to relevant views, to help you keep everything organized.Reply to your messages the way you want it to.Analyse each customer to see how valuable they are to your business and how satisfied they are with your service.Suggest your agents responses that can be applied with a single click.Give you personalised recommendations that help improve your service.Constantly keep improving based on your feedback and experience.— All to save you time, increase your customer loyalty and grow your sales.Built exclusively for Shopify StoresWe know the needs of ecommerce stores like yours. Unlike other support systems, everything is catered to your needs.See all of your customer information when viewing a ticket - know exactly how valuable they are and whether they are at risk of leaving you.Easily merge your ticket requester with the correct Shopify profile to populate their information.Search for tickets, customers and orders straight from Kiri via order numbers, emails and names.Invite unlimited agents and pay only for what you use — tickets that you don't reply to aren't counted! Our pricing scheme helps you grow.See what tickets agents are viewing to avoid clashes.All to help you growWe strive to make it possible for your business to grow without compromises. Every second you save and customer you gain is valuable. Show more Show less
Last verified: July 17, 2026 · Fresh
App details
- Developer
- Kiri
- Category
- Marketing & conversion
- Pricing
- Paid
- Launched
- December 2019
- Rating
- 5.0 (1) on Shopify
Key features
- 250 monthly tickets
- Unlimited agents
- FAQ
- Personal AI
- Automations
3 plans · 14-day free trial
Starter
$29/month
Growth
$49/month
Established
$99/month
Plans and prices as listed on the Shopify App Store.
Ratings & reviews
Overview 1 / 1
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