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LiveChat: AI live chat by Text icon

LiveChat: AI live chat by Text

Get more sales with AI live chat, chatbot, and help...

by Text · Launched: November 2017

4.4 (49) on Shopify Used by 5,173 Shopify stores

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AI-powered LiveChat helps you grow sales, support customers, and offer shopping advice. See what’s in a shopper’s cart while they browse your store.

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About LiveChat: AI live chat by Text

With one live chat platform, you can talk to shoppers as they browse, suggest products they’ll love, and drop in discounts that keep carts moving. Let AI chatbots handle the quick questions so your team can focus on chats that actually close sales. A built-in helpdesk and knowledge base let you manage support requests and provide self-service answers without extra tools. You also see what’s in a user's cart and their past orders right inside LiveChat, so every response feels personal.

Last verified: September 16, 2026 · Fresh

App details

Developer
Text
Category
Store management
Pricing
Paid
Launched
November 2017
Rating
4.4 (49) on Shopify

Key features

  • View customer information
  • Seding product cards
  • Text Intelligence (AI) features
  • Traffic tracking up to 100 visitors
  • Chat customization
Integrations with:

Checkout Facebook Instagram Mailchimp Messenger WhatsApp Zapier

3 plans · 14-day free trial

Starter

$25/month

Team

$59/month

Business

$89/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 74 Shopify App Store reviews

Use the arrows to read individual reviews

I tried a few chat bubble apps. So far i think this is the best one. It was easy to set, the alerts come in pretty quick, and support is responsive.
— The Prop Stop
empty
— PalmaYard
Wojtek was very very helpful - 10/10 for me. Quick response and straight answers
— Test & Tag Training
Great app. Wojtek was very helpful!!
— Hiccups Children's Boutique
We have found this app to be pretty powerful, but there are add-ons that you may need which are additional monthly fees. The app is pretty intuitive.
— PraiseBanners™
Michael provided quick and informative responses to help us get LiveChat working well with our store in coordination with ChatBot.
— G-Form.com
Very good app, it is good and easy to use, the customer support is very professional and timely, i recommend it to everyone!
— SwitchBot EU
LiveChat is a positive addition to our eCommerce store, helping with maximising sales and customer satisfaction. The support provided by LiveChat to backup their product has been exceptional.
— UpDown Desk
Great customer service! Our agent Darek was so patient with us and tried his best to come up with a solution to our log in problem. 5 over 5 stars!!
— Norka Living
Fantastic customer service. Professional and friendly.
— anax USA
Very helpful and got us set up wit a trial extension as were are switching to LiveChat from Gorgias
— Trail Icon
so far it had ZERO EFFECT , a lot of e mails - NO TANGIBLE RESULTS , so far
— In Nature Teas
empty
— Trip Ifeza Tours LLC
It was all good until i want to cancel which i couldn't find how to cancel the subscription after 30 mins...
— 幸福計劃
We joined this software a few days ago. We decided to stop using it. However, we had already subscribed to the software for 1 year. This company has a very friendly policy towards its customers: did you pay? Forget! You will never see that money back. Whatever happens. Pay attention to this before opting for this software. There are N companies that reimburse you within the first few days, in cas...
— Brincatoys
App is very nice, but the prices are extremely expensive for SB, They don't honor shopify prices either!
— Knives.mx
Overly complicated and unintuitive for such a simple use case. I chatted to support and finished my call by saying "Thanks, but I am going to find another solution" and the reply was "You're welcome". Unreal
— Great Northern Larder
VERY BAD SERVICE... I TRIED TO LOGIN IN FOR MANY DAYS AND THE SUPPORT TEAM DOESNT WANT TO HELP, SO I DOWNLOADED TIDIO! SORRY BUT YOU NEED TO HELP YOUR CUSTOMERS...
— Mastic Origins
App doesn't give much value. First of all, it blocks the Shopify "checkout" button on mobile devices so you lose sales. Also as a CRM, it doesn't work well as you can't even find a list of customers you've interacted with although they've given you their contact details. Finally, you have to talk to the support agent to get them to cancel your subscription and guess what? they can't cancel your ac...
— Mutz Pizza

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