LiveChat: AI live chat by Text

by Text · Free plan available.

4.4 (41) on Shopify Used by 5,144 Shopify stores

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Convert chats into sales: AI live chat with built-in helpdesk, chatbots & knowledge base.

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About LiveChat: AI live chat by Text

With one live chat platform, you can talk to shoppers as they browse, suggest products they’ll love, and drop in discounts that keep carts moving. Let AI chatbots handle the quick questions so your team can focus on chats that actually close sales. A built-in helpdesk and knowledge base let you manage support requests and provide self-service answers without extra tools. You also see what’s in a user's cart and their past orders right inside LiveChat, so every response feels personal. AI Copilot assistant: Get instant AI-powered replies that speed up support. 200+ integrations: Chat with customers via Messenger, WhatsApp, and more. Proactive customer engagement: Reach shoppers with timely deals and updates. Product recommendations: Suggest items that link directly to product pages. Checkout chat support: Assist buyers during checkout to reduce abandoned carts Show more Show less

Last verified: July 12, 2026 · Fresh

App details

Developer: Text
Category: Marketing & conversion
Pricing: Free plan available
Rating: 4.4 (41) on Shopify

Key features

Convert chats into sales: AI live chat with built-in helpdesk, chatbots & knowledge base

Integrations with:

Checkout, Facebook, Instagram, Mailchimp, Messenger, WhatsApp, Zapier

4 plans · starts free · 14-day free trial

Free

$25/month

$59/month

$89/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 72 Shopify App Store reviews

Use the arrows to read individual reviews

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— Flooring Supplies

Wojtek was very very helpful - 10/10 for me. Quick response and straight answers

— Test & Tag Training

Great app. Wojtek was very helpful!!

— Hiccups Children's Boutique

We have found this app to be pretty powerful, but there are add-ons that you may need which are additional monthly fees. The app is pretty intuitive.

— PraiseBanners™

Michael provided quick and informative responses to help us get LiveChat working well with our store in coordination with ChatBot.

— G-Form.com

Very good app, it is good and easy to use, the customer support is very professional and timely, i recommend it to everyone!

— SwitchBot EU

LiveChat is a positive addition to our eCommerce store, helping with maximising sales and customer satisfaction. The support provided by LiveChat to backup their product has been exceptional.

— UpDown Desk

Great customer service! Our agent Darek was so patient with us and tried his best to come up with a solution to our log in problem. 5 over 5 stars!!

— Norka Living

Fantastic customer service. Professional and friendly.

— anax USA

Very helpful and got us set up wit a trial extension as were are switching to LiveChat from Gorgias

— Trail Icon

We've used this platform for over 16 months and can't fault it. From a technical side it's always stable and the support is second to none (except ours ;) ). Can't work out how to make the chat behave how you want? Just ask them! I have fielded several questions about how to change certain aspects to suit our business and the technical advice is always top notch, often receiving multiple differe...

— Swyft

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— Trip Ifeza Tours LLC

It was all good until i want to cancel which i couldn't find how to cancel the subscription after 30 mins...

— 幸福計劃

We joined this software a few days ago. We decided to stop using it. However, we had already subscribed to the software for 1 year. This company has a very friendly policy towards its customers: did you pay? Forget! You will never see that money back. Whatever happens. Pay attention to this before opting for this software. There are N companies that reimburse you within the first few days, in cas...

— Brincatoys

App is very nice, but the prices are extremely expensive for SB, They don't honor shopify prices either!

— Knives.mx

Overly complicated and unintuitive for such a simple use case. I chatted to support and finished my call by saying "Thanks, but I am going to find another solution" and the reply was "You're welcome". Unreal

— Great Northern Larder

VERY BAD SERVICE... I TRIED TO LOGIN IN FOR MANY DAYS AND THE SUPPORT TEAM DOESNT WANT TO HELP, SO I DOWNLOADED TIDIO! SORRY BUT YOU NEED TO HELP YOUR CUSTOMERS...

— Mastic Origins

App doesn't give much value. First of all, it blocks the Shopify "checkout" button on mobile devices so you lose sales. Also as a CRM, it doesn't work well as you can't even find a list of customers you've interacted with although they've given you their contact details. Finally, you have to talk to the support agent to get them to cancel your subscription and guess what? they can't cancel your ac...

— Mutz Pizza

Thought this app would be great i even installed it on my phone for when i was on the go. Literally my phone didn't stop all day not a 30 second break in between the bleeping to say new visitor which was google-bot. no help from support team so i deleted the app. would not recommend.

— Maries Boutique

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