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Login as Customer: Support

Log into any customer account to provide real-time support

by Magefan · Launched: March 2022 · Free plan available.

3.9 (14) on Shopify Used by 311 Shopify stores

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Log in to customer accounts from admin panel to deliver faster customer service. Prepare shopping carts, place orders, fix issues, and more. ALL IN ONE CLICK!

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About Login as Customer: Support

Struggling to help customers when you can’t see what they see? This app lets you log into any customer account directly from your Shopify admin (or any CRM or helpdesk). Provide faster real-time customer support by preparing carts, placing orders, replicating issues and guiding checkout. No more asking for passwords. No more delays. Just faster resolutions. NO NEED FOR SHOPIFY PLUS — the app adapts to your store’s plan using multiple login methods (Multipass, permissions, or password resets).

Last verified: August 8, 2026 · Fresh

App details

Developer
Magefan
Category
Marketing & conversion
Pricing
Free plan available
Launched
March 2022
Rating
3.9 (14) on Shopify

Key features

  • Up to 10 customer logins/month
  • Limited login history
  • Basic API access
  • Supports legacy & customer accounts +B2B
  • Multipass compatible (not required)
Integrations with:

Shopify Admin

2 plans · starts free · 14-day free trial

Basic Plan

Free

Pro Plan

$39/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 15 Shopify App Store reviews

Use the arrows to read individual reviews

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— Theworthydog.com
This app is a lifesaver when it comes to understanding customer issues. It has consistently worked flawlessly, and I've never had to contact the developers for support. The implementation is exceptionally well thought out and makes troubleshooting quick and effortless.
— The Turmeric Co. B2B
I get support even though I'm on the free plan. A nice way for Magefan to make sure their tool fits in our stack and show how much they care. Nicely done.
— Winzer
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— Pickett Brass & Blackburn Trumpets
wounderful customer support App!
— HD Brows | NOUVEAU LASHES | BIO Sculpture Shop by UNEW DE/AT
Incredible Support for Shopify – Highly Recommend! We recently worked with Magefan to improve some functionalities on our Shopify store, and the experience was absolutely fantastic. The team went above and beyond to deliver exactly what we needed — fast, efficient, and with great attention to detail. A huge shoutout to Viktoriia, who was exceptionally helpful throughout the whole process. Her pr...
— Lazy Susan
The app does exactly what we need it to and the support / app team are superb and extremely responsive. When we raised an enquiry about a functionality issue we were having, the Magefan team were on it immediately and rolled out the feature within a few weeks!
— LS EU Production
Works very well. We went with the Pro Plan. It allowed for direct login within, forcing the sign-in that most reviews complain about. It works smoothly with both legacy B2C and the new B2B customer models.
— Youfoodz Wholesale
Works great out of the box. Just need to make sure you have a shopify plus account and to turn on multipass.
— HumanN
CANT LOGIN AS CUSTOMER
— Cubitts
Didn't give us what we wanted. It prompted to seek approval from the customer. Very dependant on the type of Shopify plan which is disappointing.
— alt.
This app don't work. I got my own login name and password when I try to log in to a customer. I don't think you have tested this. Also not serious to give a 5 star from your own develop dep.
— jsonsweden.com
waste of time, switching to customer account , then is logs you out. why did you even make this app :) waste of time. as admin you would like to login to any account without the problems your app creating.
— KEYS4LESS
Unfortunately, the app didn't work for me. Tried logging in as customer and it kept taking me to a page where I had to login. I've used services like this before, and never had to re-login. I contacted support and have not gotten a response in 5-days.
— Gospel Musicians
Can't say enough good things about this app and it what it has enabled us to do immediately upon installation. It's all cheers from our Customer Service department which can now effectively assist customers with login issues, cart issues, discount testing, etc. Excellent!!
— MDaemon Technologies, Ltd.

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