Navidium Shipping Protection

Shipping protection/shipping insurance fee as a cart upsell

by Navidium Apps · Launched: November 2021 · Free plan available.

4.7 (399) on Shopify Used by 2,448 Shopify stores Built for Shopify

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Alternative to shipping insurance, self-fund your own shipping protection with our integrated widget. Route Shipping Protection fees to yourself. Keep 100%.

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About Navidium Shipping Protection

Navidium is a self-service shipping protection app to manage your own package protection / shipping insurance offering and to stop fraud/fake orders. Collect fees, manage claims, and keep the rest as profit. We are not a shipping insurance company, and don't underwrite claims. Replace shipping insurance apps with Navidium with included migration, and offer your own customizable shipping protection plan to your customers. Keep all fees, manage your own claims, and route profit to your store.

Last verified: October 23, 2026 · Fresh

App details

Developer: Navidium Apps
Category: Orders & shipping
Pricing: Free plan available
Launched: November 2021
Rating: 4.7 (399) on Shopify

Key features

$0 for up to 50 Orders a Month
Automatic Installation + Expert Support
Claims Portal + Automated Claims
Auto Fulfillments
Compliant Auto Opt In Widget for Cart

Integrations with:

Checkout Shopify Admin Subscriptions Shipstation loop klaviyo rebuy engine upcart reamaze gorgias skio seal recharge bold amp aftersell returns exchanges upsells shipping insurance protection

4 plans · starts free · 3-day free trial

Pay as you go

Free

Essential

$29.99/month

Growth

$49.99/month

Enterprise - Plus

$99.99/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 110 Shopify App Store reviews

Use the arrows to read individual reviews

Great app, and great support from the developer. Five star development group.

— RinkMaster CAN

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— Shelter Skin

This app has been very helpful for allowing us customization with our package protection program.

— Dash-Board Portable Workshop

So glad I made the pivotal switch years ago! Easy to use the platform in addition to keeping your fees. It's great having full control over the process. I've been with Navidium for 4 years now. Highly recommend.

— Silk + Noir

This is a good app that makes sense and works well. The support team is also responsive and helpful. However, we do not understand why we are charged every 50 orders, even when not all 50 customers have chosen to use the shipping protection. Am I understanding the billing correctly? If so, could you please explain how these charges are calculated?

— Tre Ponti USA

I've been using this app for a few years now and it's always worked perfectly. When I've had major theme updates that have affected this app their support have been very fast and responsive, re-enabling the functionality within a couple of hours with no hassle. Definitely recommend this app.

— MH Spares

海外配送における紛失や破損といった不安を軽減し、お客様に安心感を提供できる点で非常に有効なツールだと実感しております。また、サポート体制も誠実で素晴らしいです。問い合わせに対するレスポンスが迅速かつ丁寧で、疑問点や設定についても安心して相談できます。弊社でも設定に戸惑っていたところ、迅速にご対応いただけました。越境ECにおける配送サポートにお悩みのストアにおすすめしたいアプリです。

— 釜浅商店｜合羽橋の包丁とキッチン用品専門店

It’s been easy working with the Navidium. Any requests or changes we’ve brought up are taken seriously and looked into rather than being easily dismissed. We appreciate their help, responsiveness, and quick turnaround!

— 12th Tribe

This app helps us get more revenue. Quick and helpful support.

— Gardens of the Sun | Ethical Jewelry

customer service leaves much to be desired. no transparent info on dashboard about billing cycle date, pro rating months w/ fewer orders, etc. will probably switch.

— Gnara

FINAL UPDATE — Important Questions Still Unanswered The developer now states publicly that Navidium no longer offers the auto-opt-in configuration we used for 4 yrs and that most merchants have been migrated to a dual-checkout-button setup. That raises an obvious question: if the previous setup rarely affected conversion, why was it discontinued and replaced? More importantly, during more than...

— Be Mi Los Angeles

In response to the developer: Our decision was driven also by reviewing real-time customer session recordings with our own eyes, showing shoppers directly confused by auto-added cart fees and experiencing cart friction. Additionally, our email documentation with the developer shows that this app's custom code set our dynamic express payment buttons to visibility: hidden;, breaking core mobile c...

— Be Mi Los Angeles

We have been using Navidium for a few years after developers recommended setting it to automatically add shipping protection to the cart. We recently realized this app was tremendously hurting our conversion rates and losing us thousands of dollars in lost orders over the years. The reality is that customers do not want extra unexpected fees automatically added to their cart. It creates a frustra...

— Be Mi Los Angeles

Tried multiple times to get help. The answer was I had to wait. That was two weeks and a few follow ups later. No better answer except I had to wait. App worked great for us for a years. Now I can't even install it. What happened?

— DDR BBQ Supply

SCAM SCAM SCAM WE TRY TO FILE A CLAIM FOR OUR CUSTOMER WE CONTACTED THE CUSTOMER SERVICE THEY ONLY VIEW THE MESSAGES WITH NO REPLY THEN WAS SURPRISED ABOUT HOW THEy GO WITH THE CLAIM YOU NEED TO PAY MONTHLY MEMBERSHIP FEES TO FILE A CLAIM THE STORE OWNER NEED TO PAY FOR THE CLAIM SCAM SCAM SCAM THIS WHAT THEY DO Navidium provides the tools to help you manage your own Shipping Protect...

— BLVD

**Update: Following this review, we received a legal threat rather than a resolution. We stand by the facts below. When Shopify made changes in early 2025, our opt-in rate dropped to near zero and we continued to be billed for approximately 10 months. When we raised the concern over the changes, the team pointed to a February 2025 email as proof of notification. That email stated the app would be...

— Pepper + Vetiver

Features are good but, at least on our Shopify Plus store, the app backend was really glitchy. It wouldn't save settings, it would revert back to previous settings and entries, it would reset things like cart % to charge, max and min cart, pop-up messages, etc. We deleted it. Way too much hassle.

— Competition Motorsport

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