Navidium Shipping Protection

Shipping protection/shipping insurance fee as a cart upsell

by Navidium Apps · Launched: November 2021 · Free plan available.

4.8 (394) on Shopify Used by 2,421 Shopify stores Built for Shopify

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Alternative to shipping insurance, self-fund your own shipping protection with our integrated widget. Route Shipping Protection fees to yourself. Keep 100%.

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About Navidium Shipping Protection

Navidium is a self-service shipping protection app to manage your own package protection / shipping insurance offering and to stop fraud/fake orders. Collect fees, manage claims, and keep the rest as profit. We are not a shipping insurance company, and don't underwrite claims. Replace shipping insurance apps with Navidium with included migration, and offer your own customizable shipping protection plan to your customers. Keep all fees, manage your own claims, and route profit to your store.

Last verified: September 10, 2026 · Fresh

App details

Developer: Navidium Apps
Category: Orders & shipping
Pricing: Free plan available
Launched: November 2021
Rating: 4.8 (394) on Shopify

Key features

$0 for up to 50 Orders a Month
Automatic Installation + Expert Support
Claims Portal + Automated Claims
Auto Fulfillments
Compliant Auto Opt In Widget for Cart

Integrations with:

Checkout Shopify Admin Subscriptions Shipstation loop klaviyo rebuy engine upcart reamaze gorgias skio seal recharge bold amp aftersell returns exchanges upsells shipping insurance protection

4 plans · starts free · 3-day free trial

Pay as you go

Free

Essential

$29.99/month

Growth

$49.99/month

Enterprise - Plus

$99.99/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 102 Shopify App Store reviews

Use the arrows to read individual reviews

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— Naomi Watanabe

This app helps us get more revenue. Quick and helpful support.

— Gardens of the Sun | Ethical Jewelry

great app

— Lev Baby ™

These guys behind Navidium are incredible!! Since the installation, they've been super helpful, they respond super quickly and they make sure every need i have can be done (ex: we needed french translation everywhere because our clients are French or English and they added extra coding on their app for us so it can work, freely! Also, the app is super user-friendly, works like magic & is a much be...

— Laura Secord

Awesome experience and when requesting assistance they did not hesitate to help. Very prompt and getting the job done! Highly Recommend!

— Copa City Salsa LLC

Navidium has been working great for us. Their team helped with the setup and even assisted with a theme switch soon after we had added it to our theme. Support was great! So far, so good with the app. Switched from another insurance company and love that we're getting to retain revenue and actually assist our customers with replacing orders that get lost instead of their claims getting denied.

— Disciple Threads

Great app with great service! Thank you!

— edikted

Navidium is super easy to install, comes with great customer support, and best of all - makes your store money!

— 420 Science

Absolutely love Navidium, great investment and amazing idea to partner with them.

— YG COLLECTION

FINAL UPDATE — Important Questions Still Unanswered The developer now states publicly that Navidium no longer offers the auto-opt-in configuration we used for 4 yrs and that most merchants have been migrated to a dual-checkout-button setup. That raises an obvious question: if the previous setup rarely affected conversion, why was it discontinued and replaced? More importantly, during more than...

— Be Mi Los Angeles

In response to the developer: Our decision was driven also by reviewing real-time customer session recordings with our own eyes, showing shoppers directly confused by auto-added cart fees and experiencing cart friction. Additionally, our email documentation with the developer shows that this app's custom code set our dynamic express payment buttons to visibility: hidden;, breaking core mobile c...

— Be Mi Los Angeles

We have been using Navidium for a few years after developers recommended setting it to automatically add shipping protection to the cart. We recently realized this app was tremendously hurting our conversion rates and losing us thousands of dollars in lost orders over the years. The reality is that customers do not want extra unexpected fees automatically added to their cart. It creates a frustra...

— Be Mi Los Angeles

Tried multiple times to get help. The answer was I had to wait. That was two weeks and a few follow ups later. No better answer except I had to wait. App worked great for us for a years. Now I can't even install it. What happened?

— DDR BBQ Supply

SCAM SCAM SCAM WE TRY TO FILE A CLAIM FOR OUR CUSTOMER WE CONTACTED THE CUSTOMER SERVICE THEY ONLY VIEW THE MESSAGES WITH NO REPLY THEN WAS SURPRISED ABOUT HOW THEy GO WITH THE CLAIM YOU NEED TO PAY MONTHLY MEMBERSHIP FEES TO FILE A CLAIM THE STORE OWNER NEED TO PAY FOR THE CLAIM SCAM SCAM SCAM THIS WHAT THEY DO Navidium provides the tools to help you manage your own Shipping Protect...

— BLVD

**Update: Following this review, we received a legal threat rather than a resolution. We stand by the facts below. When Shopify made changes in early 2025, our opt-in rate dropped to near zero and we continued to be billed for approximately 10 months. When we raised the concern over the changes, the team pointed to a February 2025 email as proof of notification. That email stated the app would be...

— Pepper + Vetiver

Features are good but, at least on our Shopify Plus store, the app backend was really glitchy. It wouldn't save settings, it would revert back to previous settings and entries, it would reset things like cart % to charge, max and min cart, pop-up messages, etc. We deleted it. Way too much hassle.

— Competition Motorsport

So many bugs. They were pleasant to work with but worked very slow. Took them days to make small changes and then the app would start having random issues. It's too bad, because the claim portal is a great tool to have but I just can't use this with the amount of bugs it has.

— Canopy Plant Co.

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