Order Tracking by Pragma

Unified widget for order updates, customer queries, & tracking

by Pragma (formerly Logisy) · Launched: May 2025 · Free plan available.

5.0 (8) on Shopify Used by 61 Shopify stores

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Branded order tracking, auto-login, multi-carrier, split shipments, review collection & upsells.

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About Order Tracking by Pragma

Designed for D2C merchants handling complex shipments, our app delivers a unified, branded tracking page that auto-logs customers post-purchase. It streamlines tracking across multiple carriers, reducing support calls and complaints, while collecting NPS scores, Product reviews and managing reattempts for failed deliveries. This boosts customer engagement, drives upsells, and enhances satisfaction and loyalty, ultimately increasing sales. Auto-login: Instant order tracking access post-purchase. Multi-carrier: Unify tracking across diverse logistics partners. Split shipment tracking: Visualize orders with multiple delivery legs. Feedback collection: Gather Product reviews and NPS Upsell promotions: Engage customers with tailored product recommendations. Show more Show less

Last verified: July 15, 2026 · Fresh

App details

Developer: Pragma (formerly Logisy)
Category: Marketing & conversion
Pricing: Free plan available
Launched: May 2025
Rating: 5.0 (8) on Shopify

Key features

Branded order tracking, auto-login, multi-carrier, split shipments, review collection & upsells

Integrations with:

Bluedart, Delhivery, Ekart, Shiprocket, WhatsApp, XpressBees

1 plan · starts free

Free

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 10 Shopify App Store reviews

Use the arrows to read individual reviews

Pragma’s team is professional, dependable, and always follows through. Their commitment to quality and customer satisfaction is evident in everything they do. We never worry about timelines or the performance of their solutions, which gives us confidence and peace of mind.

— suitswala

With Pragma, tracking isn’t just a delivery update. It’s a storefront. We’ve added FAQs, return CTAs, promo banners and it all runs while we sleep.

— OGIO India

pragma is a simple and powerful whatsapp marketing tool- fast , reliable , and results - driven.

— ohmybebe

Been using Pragma for over a year now , returns, CRM, WhatsApp, everything. Just installed the app and it’s working like a charm. Our customers finally have a clean way to track orders. Love it.

— Full Time Store

The app’s great, but honestly the whole platform is what makes it work. Our ops, CX, returns, and tracking are now finally under one roof.

— haus & kinder

Very prompt customer service by Neena and team. Had a good experience

— Ket Kids

It’s rare to see a CRM built for D2C, Pragma shows us the full picture for every customer, and lets our agents reply on WhatsApp with proper context. We’re way faster and friendlier now. COD orders used to kill us. Now risky orders are flagged, NDRs get follow-ups via WhatsApp, and customers can actually confirm delivery before it fails. WhatsApp flows have been clutch , we use them for delivery...

— Arome World

Absolutely fantastic tool — and here’s why. The onboarding experience alone deserves a shoutout — the team went above and beyond to make everything smooth and effortless. But what truly makes this app a game-changer is how it simplifies the entire customer experience for startups, especially in e-commerce. From seamless checkout to WhatsApp communication, COD workflows to RMS — it’s a complete, o...

— Boone&Beetle

Honestly, we came in for the tracking, but ended up replacing 3 tools — returns, WhatsApp support, and even our CRM. It’s rare to find a platform that just works across everything post-purchase.

— Thewalletstore

We used to get tons of “Where’s my order?” messages. Now customers get WhatsApp updates, can check live status, and even start returns without talking to us. Support tickets are down big time.

— White Dahlia

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