PlaybackPro ‑ Live Preview

Watch customers in real-time.

by ElevateToolbox · Launched: March 2023

4.0 (3) on Shopify

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Record and replay or watch in real-time your customers with the ability to talk with them live!

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About PlaybackPro ‑ Live Preview

The replay app that supports live transmissions and chat integrations! Connect to live sessions to increase your sales and spend less time on support. Get notifications about sessions that have already engaged with your store but have not made an order yet. Open a live preview of the session with a single click. Check its attributes and cart items. Connect to the visitor via our chat integration or send a message with our notification popup. Record all traffic & connect to live session Filter by cart value, errors, UTM, and much more Get more sales by sparking a conversation with your visitors Get notification about a live session that's likely to convert Improve your customer support process with a live preview Show more Show less

Last verified: July 17, 2026 · Fresh

App details

Developer: ElevateToolbox
Category: Store management
Pricing: Paid
Launched: March 2023
Rating: 4.0 (3) on Shopify

Key features

Only live sessions!
2000 live previews/m
2 admin seats
30 days storage
Email support

Integrations with:

Tidio

3 plans · 14-day free trial

Live Only

$9/month

Starter

$19/month

Pro

$39/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 3 Shopify App Store reviews

Use the arrows to read individual reviews

This app is fantastic! Definitely worth every money! I have used it in parallel with HotJar and Smartlook. That app records ALL visits with 100% of accuracy when the other only 40-60% of it. I love the Live Sessions that help me to push chat messages on Tidio and interact with people when they are considering the purchase. Thanks to that app I was able to start generating my first sales and signif...

— gpt-library.com

We tried every Tidio related app on here before we landed on this one. I was looking for app which can help to improve our customer service by better understanding users behaviours. For a long time we are using a Tidio app, which is great live chat tool but missing some monitoring features that allows to detect where are the real obstacles than need to be improve. This app seems to do that job per...

— Psysmaczki

I was keen to see why my customers abandoned their carts. Therefor I tried this app. But this app didn't recorded any of my abandoned carts. Many records show errors, therefore very often I was not able to view my customers actions on my shop. But the worse is the customer service. I am waiting for days for a response, but nothing. I expected a decent customer service for a pricey app like this on...

— FromPicToArt

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