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Relay: AI SMS Cart Recovery icon

Relay: AI SMS Cart Recovery

AI sales agent that recovers abandoned carts through real SMS.

by Relay · Launched: May 2026

5.0 (2) on Shopify Built for Shopify
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Relay texts customers who abandon checkout, has a real AI conversation, and brings them back to buy.

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About Relay: AI SMS Cart Recovery

When a customer leaves items at checkout, Relay sends them an SMS and starts a real two-way conversation. The AI knows your products, pricing, shipping, and policies. If a customer asks "does this come in blue?" or "how fast is delivery?", it answers with real data from your store. Relay tries to close at full price first. It only offers a discount if the customer genuinely needs a nudge. No templates to configure, no flows to build. Install the app, and it starts recovering carts automatically. AI sales agent trained to close, not just chat. Recovers carts through SMS. Auto-syncs products, pricing, policies, and inventory for real-time answers Margin-protecting discounts that only trigger as a last resort, not a default Multi-currency support that auto-detects the customer's local currency Conversion funnel dashboard tracking every message, reply, and recovery Show more Show less

Last verified: July 21, 2026 · Fresh

App details

Developer
Relay
Category
Marketing & conversion
Pricing
Paid
Launched
May 2026
Rating
5.0 (2) on Shopify

Key features

  • 400 credits per month ($0.1 overage)
  • AI two-way conversations, zero setup
  • Recovery and revenue dashboard
  • Automatic discounts
  • Multi-currency support
Integrations with:

Checkout, Shopify Admin

4 plans · 14-day free trial

Spark

$29/month

Engage

$79/month

Convert

$199/month

Scale

$499/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 9 Shopify App Store reviews

Use the arrows to read individual reviews

We've been thinking of having our customer service team text customers and then we found Relay. I couldn’t be happier with it. Our company is VERY focused on our brand and customer interactions and the Relay AI agent was able to match our voice. Initially we were skeptical as it’s not a real rep, but we’re happy we gave it a shot. I had the app connected & fully functioning in about 5 minutes.
— Dillan vue
Relay has been so useful for our D2C brand. Our shopping cart recovery rate tripled, that extra revenue has boosted our paid media ROAS dramatically allowing us to increase spend and grow. It works like expected and setup was easy.
— New
I come from an ecom background and needed a cart recovery tool that was more than just templated messages. Relay looked like the fit for my needs and it’s been working great so far. Much simpler than other tools I tried too
— Sreya Creates
I moved away from PostScript, and tried multiple AI cart abandonment apps. Relay is by far the best. Nobody realizes that it's an AI and it's been able to recover and upsell many carts so far. A stable for my store.
— HomeFit
I’m new to Shopify and needed some help with the app. I reached out on Livechat and Dany got on a call with me to guide me through everything. Been working smoothly so far
— Riwaj
Simple setup and stable performance. We installed it in minutes and immediately saw a noticeable lift in conversion rate; messages feel personal and customers respond well.
— Nordic Essentials
Was hesitant at first but wow, I didn’t need to do anything and it’s been working great. didn’t even know it could upsell products so that’s neat. I was using PostScript before and never saw great results.
— VERNIER
I’m a small store, trying to focus on the best products. I moved from PostScript because it was too complicated to do anything meaningful with it. The team at Relay helped me out after I asked for a call and we set it all up in 5 minutes. Already loving how it chats with my customers
— Zylo tech
Setup took 3 minutes. I moved from Klaviyo and already recovered two carts, both at full price without a discount code. For $29/mo that already paid for itself. Way simpler than setting up Klaviyo flows.
— Techvora

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