Return Rabbit

Fast, Easy Powerful Returns & Exchanges. Go Live Today!

by Auctane LLC · Launched: February 2022 · Free plan available.

4.1 (9) on Shopify Used by 88 Shopify stores Built for Shopify

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Automate returns. Maximize revenue retention. Delight shoppers. Improve business efficiency.

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About Return Rabbit

Return Rabbit turn returns into a delight for your shoppers, optimizing every step for exchanges to keep your revenue rolling. With a wide array of options for returns and exchanges, plus automatic shipping labels and detailed follow-up comms, we ensure a seamless, branded journey that feels just right. Get set up super quick with our white-glove onboarding, and we'll have you up and running in no time! Automate returns for exchange, store credit, or refund with a branded portal Pre-paid labels and tracking for major carriers around the world Exchange for higher, same, and lower priced products Proprietary exchange product recommendations and exchange incentives Actionable analytics & ROI-based reporting Show more Show less

Last verified: July 15, 2026 · Fresh

App details

Developer: Auctane LLC
Category: Orders & shipping
Pricing: Free plan available
Launched: February 2022
Rating: 4.1 (9) on Shopify

Key features

For businesses just starting out!
1,200 Annual Returns
Get a 10 Days free trail
6,000 Annual Returns
12,000 Annual Returns

Integrations with:

EasyPost / Shippo, Gorgias / Zendesk, Netsuite, ReCharge Payments, ShipHero / Pitney Bowes, ShipStation / ShipEngine

4 plans · starts free · 79-day free trial

Free Plan

Free

Startup Plan

$250/month

Growth Plan

$450/month

Market Leader Plan

$650/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 15 Shopify App Store reviews

Use the arrows to read individual reviews

I absolutely love this return/exchange management app! You'll find it highly robust, yet very simple and intuitive to administer. And it's designed to integrate best with Shipstation. Their support team is very responsive and helpful. They truly care about their users needs. So much so that they actually implemented a custom development, unique to my account to meet my business's specific and...

— Island Importer

We switched to Return Rabbit about 8 months ago after discovering they had more robust features than our previous platform. It was a seamless transition and we are very happy with the product so far. Their customer service is unlike anything we have experienced with other apps. Their entire team is accessible, responsive, and they take a proactive approach to analyzing our returns data and informi...

— CHNGE

We decided to switch to Return Rabbit from Loop after realizing that the functionality Loop was providing was nearly matched by Return Rabbit but at a much lower price. The implementation/onboarding process was very smooth and our sales rep Ryan was extremely helpful throughout. We were able to completely migrate platforms in only a day or two with only a few minor issues that Ryan and the RR supp...

— Baseballism Online

With Return Magic ending all return services the other day, I knew I needed to switch over to another returns/exchange provider fast with my return portal being shut down with the closure. Working with Ryan, he got me set up within 24 hours to avoid any disruptions to my customers and brand. Feel free to reach out to him at [email protected] if you need to switch over asap. That guy does...

— Pure Craft

Our company is growing like crazy and prior to switching from another returns platform we were doing very minimal exchanges. Switching to Return Rabbit made me realize how expensive returns are and the cost of not offering exchanges. I am now getting a 39% exchange rate a massive rise from our previous provider and if we continue at this rate, Return Rabbit will yield us around a 11,000% ROI. I'd...

— Neven Eyewear

Spoke to multiple returns providers (Narvar, Loop, Returnly) and a lot of them promised these fancy features but after looking under the hood they were all smoke and mirrors. When asked if they can build out certain functionality/features these other providers were unable to, unwilling to, or tried charging an arm and a leg. Return Rabbit was quick on a few feature builds, support, and most of all...

— Freestyle USA

I switched from a different platform to Return Rabbit and it is a 180. Technical support is awesome, the onboarding was as smooth as it could be. We are definitely seeing a difference in the exchange rate and return rate with the exchange benefit option. I highly recommend this app!

— LeatherUp USA

Return Magic is done. To replace it, I evaluated 15 return apps and interviewed 11. Typically, the reps will tell you what you want to hear. Not what you need to know. I actually installed another return app only to discover it did not have the capability the rep promised and we needed. Most of the other apps were either more costly or beyond our needs. I found Return Rabbit. The rep was honest an...

— Paragon

The entire staff was extremely helpful while integrating from our old returns platform. Using return rabbit has made processing returns and exchanges so much easier for us.

— Pawz

Massively improved our operations. highly recommend. Massively improved our operations. highly recommend. (sorry for the repeat, this app forced me to write minimum 100 characters)

— Biion Footwear USA

This app has freed our team up with automated returns, an easy to use dashboard for customers, and their excellent support team - always quick to help. This is a must try for anyone looking to elevate their Customer Experience!

— Andy & Evan

We finally took the plunge to automate our returns process to streamline our DTC business as we saw our e-commerce growing. Return Rabbit has not only saved us manpower, but it has also boosted our ability to retain sales and customers through exchanges, while giving us valuable insight into customer preferences and product feedback. Friendly and easy-to-reach support team.

— FERA

They really need better customer support. Having to wait days until someone replies to an email is a pain when you have a business to run. If I did not have Ship Station and the app was free with it, I would definitely get rid of it immediately!! So irritated with this app not working.

— ELEVEN22 SHOES

absolute garbage. They seemingly have a lot of features, but the execution is so bad it would be laughable, if only it didn't cost me $200 wasted dollars to find out... The 14 day "free trial" is deceptive...you are locked in for at LEAST one month of $200 after you accept returns for even one day with this junk software. Even though I used this software for all of 7 days, I was billed $200 just t...

— Aria Lattner

As a micro-brand I was looking for a no-hassle way to load in a returns and exchanges app to my website, with some easy configuration. I installed Return Rabbit and in a few minutes I had a returns and exchanges portal. Can't wait to learn more about how to use this app. Well done!

— JOOB Wear

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