ReturnSage

AI returns decisioning that reasons over policy, not rules.

by CGN Media Group LLC · Launched: July 2026

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Reads each return against your policy, the order, and customer LTV — and tells you what to do.

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About ReturnSage

Rule engines handle the easy returns. They can tell you "30 days has passed" — not whether a high-LTV customer 3 days past the window, claiming a defect, deserves an exception. ReturnSage reads your full return policy, pulls in the order and customer context, and produces a structured recommendation: approve, exchange, store credit, deny, or escalate — with a confidence score, risk flags, and a draft reply in your brand voice. You decide with one click; every decision is logged. AI decision on every return: approve, exchange, credit, deny, or escalate Plain-English reasoning with cited policy clauses and ranked risk flags Draft reply in your brand voice + a full, exportable decision audit log Show more Show less

Last verified: July 22, 2026 · Fresh