Rosie: AI Phone Support Agent

24/7 AI phone agent resolves customer calls. 1900+ customers.

by Rosie · Launched: April 2026

5.0 (3) on Shopify Built for Shopify

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24/7 AI phone agent: answers calls, gives order & delivery updates, edits orders, cut support costs.

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About Rosie: AI Phone Support Agent

Rosie is a 24/7 AI phone agent that sounds like a real human and connects directly to your Shopify store. Built for high-volume e-commerce brands, Rosie handles the repetitive "where is my order?" calls that drain your team's time. The agent instantly looks up order status, tracking info, and store policies, while texting links directly to callers. Reduce your customer service costs and only transfer the complex issues to your human staff. Resolve customer support calls 24/7 with AI, and transfer to your team if needed Provide callers real-time order & delivery status, pulled straight from Shopify Handle returns, cancellations and address changes, according to your policies Text shipment tracking and product links, and log every call back to Shopify Take and edit orders over the phone by texting callers a custom checkout link Show more Show less

Last verified: July 21, 2026 · Fresh

App details

Developer: Rosie
Category: Marketing & conversion
Pricing: Paid
Launched: April 2026
Rating: 5.0 (3) on Shopify

Key features

Answers every call 24/7
250 minutes per month
Trained on your products and policies
Answers product questions & FAQs
Provide order and delivery status

Integrations with:

Shopify Admin, Zapier

3 plans · 7-day free trial

Professional

$49/month

Scale

$149/month

Growth

$299/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 3 Shopify App Store reviews

Use the arrows to read individual reviews

We have been using one version or another of AI since 2020 and we have found that Rosie is the best. Other apps that can do similar functions, such as what Rosie can provide, were priced hundreds or thousands of dollars a month more. We have her handling all incoming calls and with a few minor adjustments in the very beginning, she has been flawless. We also integrated her with our Shopify store...

— PagersDirect

We tried a ton of AI Support options and Rosie was the obvious winner. Our business transformed overnight - Rosie handles over 90% of the calls we used to answer ourselves. Rosie knows everything about our product catalog, looks up orders to answer questions about tracking, delivery, returns, and more. She also knows all of our return, cancellation, and adjustment policies automatically and follow...

— Bliss Cereals