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SavedBy Package Protection

Shipping Protection Done Right!

by SavedBy.io · Launched: March 2022 · Free plan available.

5.0 (35) on Shopify Used by 387 Shopify stores +13 installs · 30 days Built for Shopify

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Protect Shipments- Eliminate costs related to delivery issues and increase revenue at the same time!

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About SavedBy Package Protection

With SavedBy, customers will be given the option to protect their package in case their package is lost, stolen, or damaged.When any issue does arise, customers file a claim – and once processed – they will have the option to re-order, or to receive a refund. In both these cases, the money comes from SavedBy's wallet- not yours.Shipping companies like USPS, UPS, FEDEX, etc. screw up, we'll take on the headache of dealing with an upset customer - and did we mention that you retain the revenue? Reduce customer support costs, time, and stress Increase conversion and loyalty via comfort and confidence in shipping Mitigate losses by putting refunds and re-orders into the hands of SavedBy Generate more revenue by having SavedBy place new orders in your store Control the customer experience, from your door to theirs Show more Show less

Last verified: July 15, 2026 · Fresh

App details

Developer
SavedBy.io
Pricing
Free plan available
Launched
March 2022
Rating
5.0 (35) on Shopify

Key features

  • Protect Shipments- Eliminate costs related to delivery issues and increase revenue at the same time!
Integrations with:

Checkout, Gorgias, Klaviyo, Recharge, Skio, Stay.ai, TapCart

1 plan · starts free

Free

Free

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 38 Shopify App Store reviews

Use the arrows to read individual reviews

This app and the team members are great! Always helpful! It has been great to offer this service to our customers! Claims get resolved fast. :)
— LINNEA
This is our third package protection app that we have tried and so far we are loving the experience! White glove implementation, prompt customer service, works perfectly with our subscription app... no issues for us or our customers. We highly recommend SavedBy!
— Bread SRSLY
SavedBy is an excellent partner. They've consistently gone above and beyond for us and our customers.
— Peak Design
I will prompt this review by saying that we have tried a lot of shipping protection services over the years. There was something that bugged us about every other service like this. Our goal has always been to find a solution that is a true value add for our customers (without hassle) and saves us shipping nightmare headaches. SaveBy truly has been a life saver for us. We love the customer support...
— Brake Free Technologies
Working with SavedBy has been a fantastic experience. Their customer support is super professional and they are very responsive. As a business that tries to keep prices as low as possible for our customers, it is nice to have a fall back system to make sure when products are lost or damaged in transit, they can be replaced without any hit to our business! 10/10 would recommend working with this co...
— atgbuddies
SavedBy has been a phenomenal addition to our site! The entire team is incredibly responsive and helpful. We had a few requests that are outside the norm and they didn't skip a beat in getting it done for us. If you're looking to add package protection, go with SavedBy!
— Hydroviv
We vetted quite a few options in this category and ultimately decided to go with the SavedBy solution. This team has been a pleasure to work with; super responsive and truly take care of customers. The SavedBy solution was everything we hoped it would be and a great addition to our business.
— HEATONIST
SavedBy has been a great partner & has top-notch support.
— WOO MORE PLAY
SavedBy has taken a lot of pressure off of our Customer Service team and helped us save money. They have been a wonderful company to work with - they're attentive, accommodating, and reliable. I love that they're real people with real solutions, truly a pleasure to work with.
— Grass Roots Farmers' Cooperative
Honestly, It's not often I feel impressed by the support I get from any app. The team at SavedBy responds within the same hour with dev support, questions around accounting, or on suggestions to the tool. It works very flawlessly and there are not a whole lot of reasons to not use this app if you are considering offering package protection.
— ILIA Beauty
Tuft & Paw has had a great experience with Savedby. In a competitive space, Savedby stands out with truly exceptional service. The team is lightning fast, flexible, and accommodating. If you're looking to add package protection to your site, there is no other option.
— Tuft & Paw
We switched to SavedBy after struggling with another provider — and it’s been a total game changer. Their team is fast, reliable, and genuinely cares about helping our customers. Couldn’t ask for a better partner!
— Iron Neck
UPDATED REVIEW AFTER OWNER RESPONDS - February 24th, 2026 Will, This is a thoughtful attempt to reframe the situation publicly, but it does not accurately reflect what occurred. — At no point did I harass your team. Asking questions during onboarding, challenging certain aspects of your service model, or seeking clarification on how revenue sharing works is not harassment. That is standard due dil...
— K8 Stinger Store
LOVE savedby. The founder is the best and the platform is seriously amazing. 10/10 recommend. From a brand doing 7M+ in revenue
— Bala Wholesale
Natures Wild Berry has had a wonderful experience using Savedby and we recommend this anyone we know that has a Shopify store. It's wonderful for not just us but our customers. I HIGHLY recommend!
— Nature's Wild Berry
We used SavedBy for about a year and loved them, but decided to try another app to see if we could consolidate a few things into one platform. After just two weeks, we came running back. The difference was obvious right away. SavedBy is faster, easier, and so much more reliable for us and our customers. Their team is seriously the best. Anytime we have a question, someone jumps in almost immedia...
— Buff Chick Supplements
I couldn't recommend this company enough. they are without question the best shipping protection app on the market. they have saved us so much money and their team is very fast and professional when it comes to answering any questions. don't waste your hard earned money with other companies.
— Grass Fed Soaps
I was skeptical before trying this app since I figured it would hurt our conversion rate. I was VERY surprised to see that it actually both increased our CVR and profit per order. The psychology seems to work like this... Potential customers see the insurance in the cart (for about $1-2) and it makes them feel safer about the purchase, thus increasing CVR, and more money in our pocket, which in...
— Petsmont
This is one of the few Shopify apps that we've used over the years that works exactly as advertised, if not more! Our customers have received speedy assistance from them when needed, and they have been incredibly helpful with our wishes as well.
— Svaha USA
We've tested multiple shipping protection solutions on Shopify, and this app is hands down the best in terms of technology, team support, and implementation process. What really sets it apart is its focus on Customer Support rather than flashy gimmicks or legalese. Since integrating SavedBy, we've seen a notable increase in revenue and a clear reduction in support tickets. It’s rare to find a too...
— Azuna Air Purifier

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