Shiprocket: eCommerce Shipping

★★★★★

Excellent customer support team, quick responses and fast resolution of issues. Appreciate it, keep up the good work!

★★★★★

very good services provide thanks

★★★★★

Update (Resolved): I wanted to update my review because it's only fair to share the complete experience. After I posted this review, the Shiprocket Social Media Team reached out to me and took my concerns seriously. They stayed in touch throughout the process and ensured that my issue was followed up properly until it was resolved. A special thanks to Dev from the Social Media Team for his cons...

★★★★★

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★★★★★

The support team reached out and resolved my concern. Special thanks to Dev for being responsive, professional, and genuinely helpful throughout the process. Appreciate the support!

★★★★★

Updating my review to 3.8 stars. Shiprocket, especially @Shiprocket entire customer support team, followed up and responded regarding the invalid discrepancy. I appreciate their efforts, responsiveness, and communication. For now, I’ll wait to see how things improve under the Business Plan, particularly concerning the remaining issues. If the service continues to improve and the pending concerns...

★★★★★

We’ve been using Shiprocket from day one. The interface is easy to navigate and the range of features makes it extremely helpful for young brands like ours, while still being robust enough for brands that are scaling. What we’ve also really valued is how responsive the Shiprocket team is whenever support is needed. It has made managing our operations and fulfilments incredibly easy, which means w...

★★★★★

Azhar helped me pickup my parcel on time. Kudos to the shiprocket team

★★★★★

This app offers exactly what we needed to enhance our cart experience. The in-cart upsell and cross-sell functionality works smoothly, and the progress bar helps drive additional purchases. We especially appreciate the flexibility in customizing the cart design to fit our store’s look. Setup was simple, and it has positively impacted our conversion rates

★★★★★

Great experience, personal assistance via account managers always available.

★★★★★

superb service.

★★★★★

**Think twice before trusting Shiprocket with your business shipments.** Two parcels dispatched on **13 July 2026** (**AWB 8324747457797 & 8326067331540**) remain unresolved after months of follow-ups. We were initially promised RTO/refund after 30 days. Nothing happened. After a new AM took over, one shipment was marked RTO while the other remains stuck with no proper last-mile AWB or meaningfu...

★★★★★

READ THIS BEFORE YOU TRY SHIPROCKET We’ve been using Shiprocket for over 2.5 years, and honestly, our experience has become quite frustrating. Sharing this because I wish someone had told us these things before we started relying on Shiprocket: * Shipment delays have become a big issue. And when a shipment gets delayed or stuck, getting someone to actually help resolve it is another challenge....

★★★★★

I am writing to express my strong dissatisfaction with Shiprocket's services. Despite reaching out multiple times via phone calls and emails, my issues remain entirely unresolved. The support agents I have interacted with seem ill-equipped to understand my concerns and have failed to provide any viable solutions.

★★★★★

no order is reflecting ..very disappointed

★★★★★

1. 40% parcels face FAKE DELIVERY ATTEMPTS 2. 20% parcels are RTO'ed without any delivery attempt 3. 80% RTO parcels are delivered with FAKE cheap 20-50rs products inside them 4. Charges premium rates for bullshit services 5. Customer support is useless as they are NOT interested to listen to you. Even if you provide 100 proofs, shiprocket never listens you

★★★★★

Worst customer service // Worst pick up service // Cant be trusted anymore

★★★★★

Check real reviews of them on TrustPilot . All these are paid reviews. https://www.trustpilot.com/review/www.shiprocket.in If your business depends on international shipping, stay as far away from Shiprocket as possible. I don't usually write negative reviews, but this experience has been so bad that I don't want other business owners to go through what I did. I trusted Shiprocket with around...

★★★★★

My experience with Shiprocket has been extremely disappointing. Despite making countless calls and sending multiple emails, I have received virtually no resolution to my issues. Pickup requests are rarely completed on time, making it impossible to maintain reliable service for my customers. The customer support team appears to have little understanding of the problems and is unable to provide eff...