Shipway Order Tracking

Deliver top-notch post purchase experience with Shipway

by Shipway · Launched: June 2016

3.4 (54) on Shopify Used by 1,090 Shopify stores Built for Shopify

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Shipway Experience: Order tracking & engagement tool to deliver excellent customer experience.

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About Shipway Order Tracking

Shipway Experience is a preferred platform for D2C eCommerce. Offer a seamless post-purchase experience that drives repeat purchases and customer loyalty. Along with proactive order tracking, status updates via SMS, Email and WhatsApp, collect reviews. Calculate NPS score & analyse buyer satisfaction with the help of Shipway Experience. Branded order tracking page with an Estimated delivery date. Proactive tracking and notifications via SMS, Email and WhatsApp Feedback & review widget Handle customer queries Increase repeat purchases with Product recommendations

Last verified: July 15, 2026 · Fresh

App details

Developer: Shipway
Category: Marketing & conversion
Pricing: Paid
Launched: June 2016
Rating: 3.4 (54) on Shopify

Key features

1000 Shipments/Month
Tracking Access to 650+ couriers
Email Notifications
Branded Tracking page / Tracking Widget
All Starter+

Integrations with:

Freshdesk, Loox - Judge.me, Unicommerce, Zoho - Shiprocket

3 plans · 7-day free trial

Starter

$29/month

Growth

$49/month

Enterprise

$99/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 100 Shopify App Store reviews

Use the arrows to read individual reviews

Shipway is a great platform for the users as well as the end customers as it make both our Job easier. The support is extremely fast, efficient and helpful.

— Homey Complex

Shipway order tracking app is excellent! The response from Ms. Jyothi Panchal was very quick and efficient. The customer service provided was outstanding and highly commendable. Great experience overall!

— Azotiique by Varun Raheja

This is a great product with amazing support from Sandeep. I am quite happy with this product of shipway.

— SAFEERA

Sandeep Bhati has provided a exceptional support to onboard on Shipway . Shipway is a great platform for the users as well as the end customers as it make both our Job easier .

— Maayakriya

the best software to tracks order automatically.

— GIRORGANIC

Great application for order tracking, Easy to integrate and use, also the shipway staff specially Jyoti helps us a lot.

— BaeBeau

A good app to align your Shipments plus the staff is so cooperative with you throughout the process. Jyoti thanks for the continuous support. Hope to get such assistance in the future.

— M&Y Pehnava

The app is easy to install and configure, and its intuitive interface allows customers to easily track the status of their orders.

— Naivri

Nice app , Free plan also avilable for tracking orders till 50 order a month, very nice service to customers

— roseryparis

Useful app satisfied with the results and the data record thankyou to the team for the support and help

— MR BUTTON

Its a nice app for e-commerce logistics and notification. You can easily setup the notifications and other things.

— Nutriherbs

Very good app. I have been using this app to send whatsapp notification to customer about the order. It really makes it easier for customers to track their orders. Infact it is very suitable with shopify.

— 5AM Watches

Extremely disappointing experience with Shipway. We have been trying to integrate Allcargo Gati / Gati KWE tracking with our Shopify store and have contacted Shipway support more than 100 times through calls and messages. Unfortunately, we have received little to no meaningful response. Every time we follow up, we are given vague assurances that the issue will be resolved soon, but there is no a...

— Paramount Chess

WORST SERVICE and WORST TEAM , Deducted three payments RS 10643, RS 9069,Rs 2656 for single month with in a gap of three days , trying for one month regarding refund , but initially they didnt responded, once Shopify intervened , they communicated for some time but again not responding to customer, I will advise everybody to avoid these bunch of crooks and thieves , its our hard earned money and t...

— 98degreenorth

I faced a poor service experience. There was no support or response from the team despite multiple follow-ups.

— Sahu Gajak Bhandar

staff is not answering from 1 month for the issue - shpwidget.js call taking unnecessary load on all pages. - analytics.php call taking unnecessary load on all pages. - analytics.php tracking all user activity without seller permission

— Soni Fashion® - Gold Plated jewellery Online Shopping Store

Dont use this app , wrongly showing that I dont have any credit , But I had credit ,

— Rankersnotes

The support is very poor someone named Jyoti dont' answer my questions and just keep me hanging in there alone. I have problems with editing my emails templates I don't know why but I can't save the changes made to the email notification template.

— Lavenders Beauty

I used this app for like 2 years on yearly subscription, as I can remember. But I had a super bad experience when I decided to stop using it. I decided to switch to another app because they don't have Klaviyo integration. Then on March 3, the app auto renewed the subscription (I don't know they can auto renew because last time I had to buy manually). I recognized this on March 6, and I immediate...

— Melaninful

This app used to show me the notification logs. I am paying for SMS notifications to be sent to our customers. Suddenly the logs doesn't show anymore and they won't tell me why! No notifications are being sent to my customers despite having paid for the sms notifications! I am asking for the logs to be shown to me, but they won't and the response is sooo slow!! The only reason I am still keeping t...

— Speededge

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