ShopGenie: AI Search & Support

AI chat for product search, order tracking & instant answers.

by Shop Genie · Launched: March 2026 · Free plan available.

5.0 (3) on Shopify

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Add AI chat to your Shopify store — help shoppers find products, track orders & get instant answers on shipping, returns & policies. Boost sales, cut tickets.

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About ShopGenie: AI Search & Support

ShopGenie adds an AI chat assistant that helps shoppers find products in natural language — no exact keywords needed. They pick in-stock variants and quantity and add to cart without leaving the chat. They can also track orders and get answers on shipping, returns, and store policies on their own. A merchant dashboard surfaces top searches, success rate, and products shoppers looked for but couldn't find, with suggestions to make them findable. Plug-and-play setup, catalog auto-syncs, no code.

Last verified: October 20, 2026 · Fresh

App details

Developer: Shop Genie
Category: Store design
Pricing: Free plan available
Launched: March 2026
Rating: 5.0 (3) on Shopify

Key features

Sync your full product catalog
100 conversations per month
AI-powered conversational product search
Works automatically — no setup required
Basic search analytics dashboard

Integrations with:

Shopify Admin

4 plans · starts free

Free

Basic

$19/month

Pro

$49/month

Advanced

$99/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 3 Shopify App Store reviews

Use the arrows to read individual reviews

Honestly didn't expect much since our catalog is pretty small, but ShopGenie's been more useful than I thought. The policy answers feature alone has cut down a good chunk of the "where's my order" and "what's your return policy" messages we used to get. Order tracking built in is a nice touch too. Easy setup, does what it says.

— Beldi Essence

ShopGenie has made product discovery easier on my store. The AI search is simple to use, and customers can find what they need without searching for exact product names.

— The Sunnah Store

I like how ShopGenie combines product search with customer support features. The order tracking is useful, and the setup was straightforward for my store.

— Shahriar Premium

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