Sidr Zendesk and Gmail Macros

Use placeholders in your Zendesk and Gmail help desk messages

by Sidr · Launched: December 2020 · Free plan available.

4.5 (2) on Shopify Built for Shopify

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Use Shop variables in your help desk messages and responses.

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About Sidr Zendesk and Gmail Macros

Automatically fill in your macro messages and responses to customers on your help desk software with Shopify variables like item names and order numbers.When using a help desk like Zendesk, you will often respond with references to details in the customer's Shopify order.We make those Shopify variables available directly in your macros, so you don't have to jump into Shopify, dig out the order, and copy/paste them all the time. Shopify placeholders: You get a list of powerful placeholders from Shopify Preview responses: Preview your responses in the Zendesk and Gmail side app. Seamlessly integrate: Integrates with Zendesk and Gmail. Show more Show less

Last verified: July 17, 2026 · Fresh

App details

Developer: Sidr
Category: Marketing & conversion
Pricing: Free plan available
Launched: December 2020
Rating: 4.5 (2) on Shopify

Key features

Use Shop variables in your help desk messages and responses

Integrations with:

Gmail, Zendesk

1 plan · starts free

Free

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 2 Shopify App Store reviews

Use the arrows to read individual reviews

This app is a lifesaver if you're using Shopify + Zendesk. Our Zendesk macros are now dynamically filled with information from customers' linked Shopify orders, and it saves our customer support team so much time. Support is super responsive as well with any issues. I wish I found this app sooner! Highly recommend!

— Welham & Co

Very interesting app and the dev team has been listening to us about our need to support the macros accross several shops. Also we could work together on UI and it was nice to see our user stories did matters

— Airtame North America

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