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Smile: Loyalty Program Rewards

Grow customer loyalty with points, rewards & VIP tiers

by Smile.io · Launched: December 2014 · Free plan available.

4.9 (4,145) on Shopify Used by 63,024 Shopify stores Built for Shopify

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About Smile: Loyalty Program Rewards

Smile makes it easy to create a fully branded loyalty program that keeps customers coming back. Reward purchases with points, offer exclusive VIP perks, and thank your biggest fans for sharing with friends. Run engaging promotions like 2x points weekends and special VIP pricing to drive conversions, amplified across every channel with Klaviyo. Powerful analytics give you clarity, confidence, and benchmarks against top brands. Join thousands of Shopify merchants growing with Smile today! Create a powerful loyalty program in minutes — points, VIP, referrals & more Customize every detail to match your brand's look and feel Embed loyalty on product pages, at checkout, with a modern loyalty page Loyalty Hub: Offer the ultimate home for rewards inside customer accounts Deeply integrated with Klaviyo, Judge.me, Gorgias and 30+ other tools you love Show more Show less

Last verified: July 12, 2026 · Fresh

App details

Developer
Smile.io
Category
Marketing & conversion
Pricing
Free plan available
Launched
December 2014
Rating
4.9 (4,145) on Shopify

Key features

  • Points, rewards & referrals
  • 15+ ways to earn & redeem
  • Discounts & free shipping rewards
  • Full branding customization
  • Multi-language support (20+ languages)
Integrations with:

Checkout, Customer accounts, Gorgias, Judge.me, Klaviyo, Loox, Mailchimp, Recharge, Shopify Admin, Shopify Flow, Shopify POS

4 plans · starts free · 14-day free trial

Free

Free

Essential

$15/month

Standard

$79/month

Growth

$199/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 475 Shopify App Store reviews

Use the arrows to read individual reviews

Quick customer support on chat!
Jade was very helpful with the questions i had today on live chat. They answered my questions, and resolved my issues quickly and clearly.
Excellent Customer service. Very helpful, helped me through when I did not understand and was patient and kind. 10/10
Excellente application pour mettre en place un système de fidélité (à la fois en ligne et en boutique physique, via Shopify POS) et excellent support. Merci Complément en juin 2025 : Excellent support de Cole ! Une features très utile m’a été offerte pour le récompenser de la fidélité. Juste génial ! Complément en novembre 2025 : Encore un excellent support par Erin. On va rester clients fidèles...
Great customer service from Ezra. Always super quick at getting back to me and is super timely at resolving any issues.
So far pretty good. Slight issue with the Friend Referral discount code. The codes are not importing. We will see how customer support is.
empty
Muy eficaces y agradables. Responden con rapidez.
App works great and helps my customers and my business grow. Customer service is quick to respond and Andrea fixed my issue seamlessly!
Great app! Easy to use, easy for customers, and when I had an issue, Shelby was super helpful to clarify and support as needed.
Thanks for answering our questions! Great service :)
We've had smile for about 7 years, and we were grandfathered into our plan. Last year we reached out for help and the rep advised us to upgrade to get a specific feature, we did.. but we realize the landing page was not actually functional. We downgraded that same cycle, Once we downgraded I saw that our VIP and many features that we were grandfathered into were gone and they wont let us have it b...
It’s hard to get support. I had an extended conversation with support asking unnecessary questions only for them to turn and say it has to be escalated. When it was escalated I still have yet to hear from anyone. This app is giving customers free products and up to 40% off and I did not authorize this. Please I need help or I will have to uninstall this app.
Tried to use for consignment and POS, spent hours trying to get it to work, but couldn't get an exact amount for a customer to carry over to POS. Tried support, their AI was helpful, but it took over an hour to connect me to someone and they didn't look at the issue and then just stopped replying.
the customer support is very slow
I AM TRYING TO DELETE THIS APP AND CANNOT DO IT!!
There is no proper onboarding (only slow chat support) and there is a lot of things that do not work. just to name a few: 1) settings say that my mobile launcher is supposed to be on the left -> still shows up on the right side, even after waiting for over an hour 2) I created my loyalty page. Has no content. Cannot add "ways to earn" to page 3) Analytics are wrong. I had a "Member CLV" of 554 wh...
HORRIBLE QUE LIERAL TE FORCEN A PAGAR, UN ASCO
The starter plan is just ridiculous. For 50$ they dont let you do anything. worst costumer support too.

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