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SMS Troopers | Cart Recovery icon

SMS Troopers | Cart Recovery

Real people text your abandoned checkouts and help them buy

by The Troops PTE Ltd. · Launched: July 2022 · Free plan available.

5.0 (5) on Shopify
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Real people text your shoppers after they leave checkout, answer their questions and help them finish with a one-use discount code. Built for Shopify.

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About SMS Troopers | Cart Recovery

SMS Troopers follows up on your abandoned checkouts with real people, not bots. When a shopper leaves checkout, a Trooper texts them 30 minutes later, answers their product, shipping or payment question in a two-way conversation and can send a unique one-use discount code, so every recovered order is tracked. You choose which carts get a text and which discount a Trooper may offer. Each week you get AI insights on what stops your shoppers from buying. No number to register, no telco paperwork.

Last verified: November 7, 2026 · Fresh

App details

Developer
The Troops PTE Ltd.
Category
Marketing & conversion
Pricing
Free plan available
Launched
July 2022
Rating
5.0 (5) on Shopify

Key features

  • No monthly fee
  • Real SMS Troopers, 7 days a week
  • Unique one-use discount codes
  • Unlimited abandoned checkouts
  • Weekly AI insights
Integrations with:

Shopify Admin

4 plans · starts free

Startup Plan

Free

Growth Plan

$49/month

Pro Plan

$129/month

Enterprise Plan

$299/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 6 Shopify App Store reviews

Use the arrows to read individual reviews

We’ve had a great experience working with SMS Troopers. They’ve been a big help in recovering our abandoned carts and have provided valuable insights that contributed to improving our sales. The team handling our account is very accommodating, responsive, and easy to work with. We also appreciate how helpful and professional their agents are when assisting our customers. Overall, SMS Troopers ha...
— RSG Cosmetics PH
The newly-launched segmentation feature with multiple discount options (percentage, fixed, and free shipping) is awesome! SMS Troopers helps us upsell effectively, increasing our overall sales.
— Engkanto
SMS Troopers has been great help to our business. Buying fresh produce is generally a last-minute choice that leads to cart abandonment. SMS Troopers is great. There is actual person that communicates with our customers and provides great service to them. Easy to set-up, easy company to work with. Very effective at converting abandoned carts.
— Future Fresh
We’ve noticed happier customers, more engagement, and even repeat purchases just because of how seamless and personal the experience feels. Customers getting to speak to actual people directly as opposed to automated chats helps build trust to convert customers.
— Bella
Abandoned checkouts were a big problem for us. We thought of having our support team text these customers, and then we discovered SMS Troopers. It's excellent. Instead of having to invest in additional staff, they took care of the work with real people. And it's been SUPER effective. We are now recovering 31% of abandoned checkouts compared to 1% from the automated email flows we spent months dev...
— LIX Technology
Super impressed with the results. Our automated emails & SMS flows have never been really effective (around 1-2% recovery), but now we are recovering around 24% of abandoned carts! It only took a few minutes to setup, and we immediately saw the results. Highly recommend this app.
— VapeXpress

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