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SoniQA ‑ AI RTO Recovery agent
AI voice calls that rescue failed COD deliveries before RTO
by Agentic Voice Integration Platform - Soniqaa Voice · Launched: July 2026
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About SoniQA ‑ AI RTO Recovery agent
In India, COD orders often fail on the first delivery attempt and get returned to origin (RTO) — costing merchants the product margin and two-way shipping. Soniqa places an automated AI voice call to the customer in their own language when a delivery fails or a courier flags a non-delivery report. It confirms what went wrong and drives to a concrete outcome — reschedule, fix the address, switch from cash-on-delivery to online payment, or a clean cancellation — then writes the result back to the Automatic recovery triggers — starts a call when a COD order fails or a courier AI voice agent, in-language — natural calls in Hindi, English, or Tamil, opening Drives to an outcome — reschedule, correct address, COD→prepaid, or confirmed ca Consent & DND built in — only calls opted-in customers, skips Do-Not-Disturb num Human escalation — anything the AI can't resolve is raised for your team. Show more Show less
Last verified: July 25, 2026 · Fresh
App details
- Category
- Orders & shipping
- Launched
- July 2026
- Rating
- 0.0 on Shopify
Key features
- Automatically call customers when a delivery fails, and save the order before it's returned
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