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Tidio ‑ Live Chat & AI Chatbot icon

Tidio ‑ Live Chat & AI Chatbot

by TIDIO LLC · Free plan available.

4.8 (1,240) on Shopify Used by 33,289 Shopify stores

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Improve customer experience with a chatbot, AI agent, and live chat in one help desk for your store.

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About Tidio ‑ Live Chat & AI Chatbot

Tidio lets you engage customers with pre-set messages and talk to them as they shop via live chat. But it’s more than just a live chat extension and chatbot app for Shopify. You can also use conversational AI to upsell via personalized product recommendations. Tidio lets you view customers in real time and learn what products they viewed to increase average order value with discount codes. All this from one helpdesk with dedicated Shopify features. Live chat app—provide live support, resolve issues, and sell via chat and video Chatbot integration—create chatbot automation flows and feed your funnel 24/7 AI chatbot—resolve most customer support issues with Lyro the AI sales assistant Help desk software—manage everything from one, easy-to-use, centralized panel Real-time omni-channel support—Preview carts, past orders and recommend products Show more Show less

Last verified: July 12, 2026 · Fresh

App details

Developer
TIDIO LLC
Category
Marketing & conversion
Pricing
Free plan available
Rating
4.8 (1,240) on Shopify

Key features

  • Improve customer experience with a chatbot, AI agent, and live chat in one help desk for your store
Integrations with:

Google Analytics, Judge.me, Klaviyo, Mailchimp, Zapier, Zendesk

3 plans · starts free · 7-day free trial

Free

Free

$29/month

$39/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 94 Shopify App Store reviews

Use the arrows to read individual reviews

We've been using Tidio at The Fire Alarm Supplier, and it has been a great addition to our store. The AI chatbot answers common customer questions instantly, which saves our team a lot of time and helps customers get answers even outside business hours. The live chat is easy to use, and the Shopify integration was quick and simple. We've seen faster response times and a better customer experience....
— The Fire Alarm Supplier
great product. we use it across our multiple businesses with ease. has great interface, features, and pricing.
— BrandKyte
empty
— BagworksNY
I appreciate the Tidio app. It makes responding to customer queries much more efficient. I appreciate that I can feed it a ton of background knowledge on the business and website and it synthesizes it for me.
— Bloom & Reveal Botanicals
Very effective in live chat support and lead capture
— SKYLAB3D
Great for handling customer support if you run 1 brand with multiple channels
— NinaNude
Great app. Especially the AI part. It handles different languages and successfully converts sales.
— Barkodim Israel 🇮🇱 ברקודים ישראל
It's an amazing and essential tool for managing my store. It's actually been the best way to connect with my customers and keep track of my relationships and interactions with everyone—especially potential customers. If you want to connect effectively, TIDIO is the solution!
— Shefa Boutique
seems to be working well. too early to tell completely
— Ray's Body Shop & Wrecker Service
So far Tidio is meeting our expectations...
— The Gem Collection
it's really usefull
— CARESTA
NOT FRIENDLY! TIDIO doesn't allow you to export any of your store's customers' questions and your answers.
— TopJob
I tried multiple times to get help from your onboarding staff. had a couple of good meetings with them and then they ghosted me and did not answer any of my emails. Really wish they had helped implement the app.
— Hanz Driven
Chat widget overlaps sticky add to cart on mobile. Need to use custom code to move it. Poor UX
— Fresh Healthcare
I was charged twice by Tidio. I provided clear proof directly from my Shopify billing showing the duplicate charge, and even after acknowledging that the payment had been taken twice, they still refused to issue a refund. What makes the situation even worse is that I am now locked into a contract with them while trying to resolve an issue that should have been straightforward. I escalated the cas...
— Pom D'Azur
We upgraded to Tidio after reviewing the information provided on both the Shopify App Store and Tidio’s website, expecting the free trial to allow us to properly test the features and chatbot functionality before committing long-term. Unfortunately, after only one day, the bot stopped functioning the way it initially did, and many of the limitations and billing details were not clearly explained u...
— Direct Discount Furniture & Mattress LLC
The system is a mess. The app was double installed or something and causes us not able to receive the message from customer. We missed the data /message of the customers. And Tidio customer service looks busy or they simply ask AI to handle the issues (which is not working).
— VRTX BAND
Tidio has a feature that upgrades your package automatically. This is in theory a good idea during Seasonal sales. However, it doesn't downgrade automatically after that. Extreme seasonality is a known fact in E-Commerce, so it's undeniably bad intend by Tidio and was probably developed as a cash grab instead of convenience for small businesses. They upgrade you once your numbers rise and enjoy t...
— ART o LUNA
I run Tidio on several Shopify stores and the AI Chatbot converts customers without needing real agents. It makes small mistakes sometimes but these can be remedied by adding correct knowledge.
— Κωδικοί Ελλάδας 🇬🇷
makkelijk instelbaar en te gebruiken
— Mobiel Mania

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