W3 Custom Order Status

Custom order statuses with automatic email & SMS updates

by W3trends · Launched: September 2016

4.7 (55) on Shopify Used by 1,108 Shopify stores

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Create custom order statuses for orders that go through several steps before fulfillment. Notify customers with email and sms messages when the status changes

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About W3 Custom Order Status

Keep customers informed every step of your production process. Create unlimited custom order statuses (Design, Production, QA, Shipped, etc.) and notify customers automatically by email or SMS when their order progresses. Perfect for custom goods, print shops, furniture makers, and any business with steps beyond shipping.

Last verified: August 8, 2026 · Fresh

App details

Developer: W3trends
Category: Orders & shipping
Pricing: Paid
Launched: September 2016
Rating: 4.7 (55) on Shopify

Key features

Unlimited statuses
300 Active orders/month
100% customizable emails
Branded order lookup form
Embed status on order lookup page

Integrations with:

Custom API Customer accounts Flow Shopify Flow Webhooks

2 plans · 14-day free trial

Starter

$19/month

Growth

$59/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 101 Shopify App Store reviews

Use the arrows to read individual reviews

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— rollup-gyar

Love this app — it's a huge help for keeping track of where my orders are at (manual entry, but worth it) and the automated email notifications save me a ton of time.

— UKASSNI

This app is extremely important for the operation of our business. When Shopify have updates sometimes it affects other apps . W3 support is very important if they get affected . We have great response from them always if there is a problem . Great app.

— Johnnie Cupcakes

We had a problem due to our team uploading files to the root by accident. and the the w3app support team, specially Leo and Mike, was very helpful and quick to solve this tight knot and untangle our problem. thank you guys.

— Fc Sports

great app and customer support is quick and really helpful!

— Printcloud Inc

So far so good - I am using this app to manage thousands of rental and service transactions for our shop! It also integrates with Shopify Flow for easy automation.

— POTTER BROTHERS

Love this app! Been using it for a while now and have never once had any issues with it. I just recently upgraded to integrate API requests from Google Sheets. Customer service help me solve some issues I was having very quickly. Couldn't ask for better service.

— MEE audio

I have been using the Custom order status for quite a while. It is great for keeping my customers informed in the process. By using this I can help keep the incoming emails and phone calls since they are getting notifications. Thank you.

— Heavyglare Eyewear

Very powerful app and easy to install, understand/learn and start using. Their support is also responsive, quick to solve the problem and HUMAN.

— Brackers Good Earth Clays

This is exactly what many of us need. The support team is exceptional. They have helped me with customization and API requests, answering my questions quickly and accurately every time I have needed it. I highly recommend it.

— baluka mascotas

"An app that organizes our intensive production, ensures customers' trust, and encourages them to shop from our website, backed by an amazing technical support team. Download it with confidence.

— TagsForever

This app has been so helpful for my order management and my customers experience. I love that I can organize my orders by statuses like if it's printed or not and my customers can view that status on their own anytime on the order lookup page. There's so many options to customize the information you and your customers see as well regarding the statuses. Highly recommend if you want to keep your cu...

— Instantly Unique Gifts

This is very disappointing. Is this even a legitimate company? The app is already malfunctioning before we have even started using it, and there is no support available for urgent issues. Imagine how frustrating this would be if we had invested heavily and trained our team to depend on this app. Also, no one reached out to us to resolve the error that occurred over the weekend, despite what your r...

— AMEKANA

We’ve been using W3 Custom Order Status for a couple of years and, until recently, it worked very well. Unfortunately, today we found a completely unethical surprise, the developers doubled and tripled their pricing without any prior notice or communication. Previously, we paid $6 for up to 5,000 orders, but now that same plan costs $60, and the new $19 plan covers only 300 orders. This is not on...

— Fajas Tributo

Does not work with draft orders. If you process your orders while they are in draft before invoicing, this app is not for you.

— Kings Point Laser Works

Tried using the webhooks feature, but it didn’t work as expected. Support was not very patient, which made troubleshooting frustrating. Had to downgrade as a result. Disappointed with the experience.

— KUDUmagnets

Sadly, I try use this app, but there is missing a lot of things, such as app demonstration with all settings for test, where we can actually see what this app can offer. Support only via mail, sadly no online support so useless for someone installing app, looking everything white, with no orders test so we can understand what does the app actually do.

— Single Lyne

didn't work. nice custom status set ups but email templates are not good, couldn't make it work, links didnt work. cancel before ending my trial. I wish i had more time

— Vetlab Nicaragua

you guys not responsible we are paying you and you do not give me services please tell me clearly if you not answer me in email i emailed you many time but no one answer me please shopify team take action on this kind of company they cheat customers

— Maguari Store

we have used this app over a year. but its found that it keep showing HTTP error 503 today. it makes us cannot change the status and send the notification to our customers. Please help to check. Thanks

— SECRET CORNER

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