UpOrder

Increase repeat purchases with customized notification emails

by UpOrder · Launched: October 2012 · Free plan available.

4.8 (212) on Shopify Used by 2 Shopify stores Built for Shopify

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Customize transactional emails with your brand to increase repeat purchases.

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About UpOrder

UpOrder increases repeat purchases using your most valuable email channel—Shopify email notifications. This includes your Order Confirmations, Shipping Updates, Account Welcomes, and 25 more emails that Shopify sends on your behalf.Go from basic Shopify email notifications to fully branded email templates that include product recommendations and dynamic discounts that spark urgency to increase post-purchase sales. Add product recommendations based on purchases or a collection of products Create unique discounts in each email that drive urgency Customize Shopify notification emails to be fully branded Drag-and-drop email designer—no coding skills needed Track email performance and ROI from your email notifications Show more Show less

Last verified: July 16, 2026 · Fresh

App details

Developer: UpOrder
Category: Marketing & conversion
Pricing: Free plan available
Launched: October 2012
Rating: 4.8 (212) on Shopify

Key features

30-day free trial

Integrations with:

Bold Product Options, FourSixty, LimeSpot, ShopPad Infinite Options, Shopify Admin, Sufio, TikTok

1 plan · starts free

Free

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 100 Shopify App Store reviews

Use the arrows to read individual reviews

I am following up again regarding my previous request. It has now been 17 days since my first message, and I have not received any response or seen any progress. This is very concerning. I’ve been a long-time user of UpOrder and even left a 5-star review back in 2018. Unfortunately, my recent experience has been the opposite. At this point, I have no access to real support: • Chat appears to be...

— Globalseafoods

Very Satisfied with this app! customer service people go above and beyond to help where needed.

— The Stitchory

Jumping into UpOrder was a solid decision. It's straightforward to use, and our post-purchase email game has seriously leveled up. And speaking of leveling up, Tina from their team is awesome. If you're considering UpOrder, I'd say it's worth a shot.

— Texas Standard

I personally do not have anything negative to say about UpOrder - What I love the most is the team and how responsive they are. They have helped tremendously with any initiative we may have.

— Pet Honesty

UpOrder has been great! The emails have generated tons of revenue for the store and their customer service and help has been top notch. Tina is always available to help us out with anything we need!

— the Awkward Store

I am a new user with this app and had questions on how to change email notifications. Cynthia was very helpful, helped my in a step by step process and was able to do what I needed to do and more. Great support and quick responses when I needed it. Thank you so much!

— Eye Hub Warehouse

UpOrder is great- user friendly and extremely effective. We've seen a significant increase in conversion rate and revenue from post purchase emails since we started using the platform. Their support staff is excellent as well, especially Tina! My days are jam packed and some projects have to go to the back burner. Tina's proactive approach and recommendations for improvements on top of her willing...

— Ancestral Supplements

Timely manner, excellent assistance, guidance in all the process, we are completely satisfied with their customer service through all the set up of the emails. Thank you so much. Highly recommended 100%.

— www.borradoseguro.com

Beautifully designed emails! I encountered a problem and originally left a 1-star review and sent an email. Customer service reached out immediately and the problem was resolved right away. Amazing customer service!! Thank you so much!!

— Mauve Street

I really love this app! Perfect for customizing the automated Shopify mails to your needs and much more. The support is awesome as well, fast, reliable and friendly. I had a good time so far :D

— Howling Nature

Spently has taken our transactional emails to the next level. It's given us both insight into performance as well as personalization features that we've never had before. Customer Service is A+. Our account rep Tina is super responsive and her expert opinion helps us to effectively optimize our program.

— Mack Weldon

We have been using this app to communicate with our customers with the added value of upselling our customer. Tina especially has been great to work with and her support has been nothing short of spectacular.

— Only One Treats

This app used to be great but these updated usage charges are ridiculous.

— ShootingTargets7

Scam company. Charges a flat fee but then ghost charges for "usage" that is no different from every month. Randomly they will take 200 dollars out of your account with no explanation. Complete scam. Avoid at all cost.

— Black Sands

This app is an absolute scam. DO NOT INSTALL. Charged me HUNDREDS a month with no heads up for an app I wasn't using. I uninstalled it and my entire card payment system crashed and I lost thousands in sales trying to fix it. DAMN this app and the devs who put this out.

— Tsuki Blade

Horrible! This company was fantastic in the beginning. Tina was great. Now it is awful. My templates are gone yet I've been charged every month. There is no support to ask for my templates. Shopify should not be working with this company. THE WORST APP and No SUPPORT. An absolute shame.

— LuxeBeauty.com

Somehow my emails weren't going out, the edit pages don't even open my emails, and somehow I'm being charged $99.99 per month when the pricing shows free for the first 25 orders and $10 for each additional 50 orders (my store gets about 250 orders per month). Total ripoff, and I feel like an idiot for not realizing I was getting ripped off earlier. App deleted.

— Combatbet

The support service is so bad. And the follow-up emails do not work. But this app didn't support to solve the problems.

— Orange Fox Custom

Absolutely the worst now since it changed from Spently to this new group. We have been with spently for 5 years, and had amazing ROI. Over the last week it seemed like something was wrong with our retargeting emails with spently, then to very quickly find out that it was taken over by another company. All of our emails looked horrible, not how they did on spently, and people were only getting the...

— Dbc Baby Bedding Co

The idea of this app is great. However, app does not work. You can create cool emails but they will not publish. There's no option to copy the html for shopify. I really wanted this app to work. I spoke with several associates that were not able to assist me. Hopefully I can find an app similar that actually works. Don't waste your time designing emails.

— Vangle Evolve

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