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Xcotton Post Purchase Guard

Solutions of shipping protection, return and extended warranty

by XCOTTON CO. · Launched: August 2024 · Free plan available.

5.0 (698) on Shopify Used by 950 Shopify stores +33 installs · 30 days

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Protect every order with shipping, product, delay, and warranty protection. Reduce post-purchase friction, resolve issues faster, and build customer trust.

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About Xcotton Post Purchase Guard

Xcotton is a post-purchase platform offering insurance-backed shipping protection and product protection for lost, damaged, stolen, delayed, or misdelivered orders. Protect products for up to 90 days and offer extended warranty coverage beyond the standard warranty period. With fast claims and flexible solutions, we help brands reduce disputes, refund losses, and support costs while improving customer satisfaction, increasing retention and revenue, and building long-term loyalty.

Last verified: September 22, 2026 · Fresh

App details

Developer
XCOTTON CO.
Pricing
Free plan available
Launched
August 2024
Rating
5.0 (698) on Shopify

Key features

  • Protect every order with shipping, product, delay, and warranty protection
  • Reduce post-purchase friction, resolve issues faster, and build customer trust
Integrations with:

Checkout Customer accounts Shopify Admin

1 plan · starts free

Free

Free

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 225 Shopify App Store reviews

Use the arrows to read individual reviews

Been using this for several months. No major issues. The support team responds within a day and the claims process is clear.
— global.nothingprojector
I've been using Xcotton Post Purchase Guard on my Shopify store for a while now, and it's been a game-changer. The app makes it incredibly easy to offer post-purchase protection to my customers, which has helped boost my average order value and reduce the hassle of handling damaged or lost package claims. Setup was quick and straightforward, and the interface is clean and intuitive. What really s...
— CrealityFalcon | US
Installation was quick and the panel went live without issues. The panel editor is easy to use, and tracking insured orders and payout status is very convenient.
— DOORES
This app provides a practical way to offer additional shipping protection. It integrates well with Shopify and requires very little ongoing management. A reliable and user-friendly app. The setup was completed smoothly, and the protection option now feels like a natural part of our customer journey.
— Letslighting FR
The installation process was straightforward, and the app fits naturally into our checkout flow. We have not experienced any technical issues so far. Xcotton makes order protection simple for both merchants and customers. The interface is clean, and managing the settings does not require technical knowledge.
— Lamp Copper
We had a few questions during setup, and the support team responded quickly with clear instructions. Everything was running properly within a short time. A useful addition to our store, especially for higher-value orders. It helps customers feel more confident when placing an order online.
— Lamp Outdoor
What works well for us is the flexibility. Xcotton gives us another service option to offer customers without requiring major changes to our existing business process. It’s easy to adapt as our store and product range grow.
— Donner Music - MX
Works well with my Shopify store. The insurance option appears at checkout automatically and claims are processed without drama.
— EUNORAU E-BIKE US
Setup took 5 minutes. Been running smoothly for months with zero issues.
— relifesports
Great service, highly efficient. A truly pleasant collaboration.
— HiKNiGHT
A truly dependable partner that delivers on its promises.
— Creston Living
Good products deserve to be recommended.
— FENGQS
Account manager's been great to work with, and claims are processed quickly too.
— Glamade
Practical and reliable, five stars.
— Ticktype
Xcotton's after-sales service is truly reassuring. They've helped us resolve a lot of issues.
— seemoonebike
Flawless execution and outstanding support
— Refurbished.MINISFORUM
Five stars all the way. We've found a partner we can count on for the long haul.
— ieGeek-EU
Reliable, responsive, and results-driven – exactly what we need in a partner. Looking forward to more projects together.
— Harppa
I’ve been using Xcotton for about three months and have had a really good experience so far. Their team is quick to respond whenever we need adjustments to the storefront design. The conversion rate from orders through the platform has also been pretty good. Overall, everything has been smooth and efficient. Really happy with it!
— Nouhaus Inc
Fast claims processing and no runaround. Happy to recommend.
— Cricle Cage

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