Xero

The Amaka team supporting this Xero integration is completely useless. some of our orders were not syncing and i contacted them. They wasted a week asking me which email is connected to the account before they were even willing to look into it although i already sent an email from the same domain. then they ask a bunch of questions over 2 weeks to try to understand why it wasnt syncing. 20 screens...

I uninstalled this app from my high volume store due to issues and bad customer service however then discovered it also was not handling inventory transactions correctly so have uninstalled it from this store also. Handling inventory is a basic that should just work without being a rocket scientist. The app just isn't fit for purpose and the 12 hour delayed customer service just isn't good enough...

It was not the best maybe but was working. Now, - All chart of accounts has to be changed. - Item SKU's still can not be synced. - All transactions go to Xero as paid. If you need to add the item SKU to the invoice, you have to cancel the payment, edit the invoice, save, add payment. For each invoice. This is unacceptable and increases my time spent on accounting almost twice. Additionally,...

On the older app, your customer's purchases and taxes wrote directly to the chart of accounts you assigned, now they don't. The new Amaka third party vendor that Xero uses to handle the shopify integration has completely broken my existing Chart of accounts. The new Amaka 3rd party integration Xero uses broke my existing chart of accounts mapping and now I have two different mappings to deal with...

Would give it - if i could. Why the change and why change without making seamless transfer for all customers already using the existing app . Very disappointed with this

Completely useless if you use basic cash accounting. The old integration worked perfectly - why the change I have no idea but it has now ruined mybooks and I've had to disconnect the app. This new app will only sync data AFTER you have fulfilled an order - NOT when you're paid (which is required for cash accounting principles). This meant that my VAT return was ruined, my bank reconciliation wa...

It sound so simple!! I was already using an app but this one was included with my xero sub so I tried it. Where do I start!! First of all your their response time was terrible and it they only responded in the dead of the night. I mean its a NZ company so have support in our timezone!! Secondly support did not explained what they actually wanted from me!! Thirdly they should have collaborator a...