Zendesk AI Agent By Adelante

ADELANTE's AI tool has changed how we run customer service. What stood out from the start is how human the conversations feel. The AI doesn't just answer — it genuinely understands our business: our service policy, our tone of voice, and the internal processes behind each request. Customers get a real answer, in our language, not a generic chatbot script. Beyond replying to inquiries, we also us...

We’re a leading online-only women’s fashion retailer in our region, so customer service is a major part of our day-to-day business. Before implementing the bot, our team handled everything manually, but after just **one week, the bot has already reduced our customer service inquiries by at least 50%**, even without our exchanges and returns system integrated yet. What’s especially impressive is h...

We built our AI customer service agent together with Tamir, and the results have been truly outstanding. The agent handles customer inquiries at an exceptionally high level and is able to resolve many conversations from start to finish without any human intervention. It has significantly improved our response times, reduced the workload on our team, and helped us provide customers with fast, accu...

The system implementation process was smooth, and the service is fast and perfectly tailored to all our needs. The bot feels human and reduced the number of inquiries forwarded to live agents by over 85% within the first month of setup. Highly recommended for any e-commerce site looking to streamline their operations!

It's an AI Agent that doesn't feel like a bot. We sell in a sensitive product category where every word matters. They trained the AI on our specific product language and brand voice and with the specifics that our category requires. It picks up on our nuances in a way customers keep asking "is this an AI or a real person?" It resolves tickets end to end, and customers outside working hours still g...

We've had such a great response from consumers since using Adelante Ai Agent which has significantly improved Trustpilot scores. Very supportive on-boarding process with lots of advice offered to support our existing SOPs. Quick to respond to updates or changes we require.