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Zendesk AI Agent By Adelante icon

Zendesk AI Agent By Adelante

Resolve 80% of Zendesk tickets using live orders data and...

by Adelante LTD · Launched: April 2026

5.0 (2) on Shopify
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Done-for-you AI agent that resolves 80%+ of Zendesk tickets using live orders + policy data.

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About Zendesk AI Agent By Adelante

Most Shopify support tickets repeat: WISMO, returns, exchanges, address changes, sizing. Generic bots guess from help-center text and create extra work. Adelante is a Done For You AI support agent that runs inside Zendesk and reads live ecommerce data (orders, shipping, products, customers) to resolve 80%+ of tickets. It takes approved actions, applies your policies and SOPs, and hands off to a human with full context when judgment is needed. We build, test, and manage it. Live in ~10 days. Resolves 80%+ of tickets: WISMO, returns, exchanges, order edits Reads live order data, shipping, product & customer profiles in Zendesk Takes approved actions — edits orders, starts returns, sends labels Runs according to your policies and SOPs with clear chain of thought Hands off to a human with full context when it can't auto solve. Show more Show less

Last verified: July 21, 2026 · Fresh

App details

Developer
Adelante LTD
Category
Store management
Pricing
Paid
Launched
April 2026
Rating
5.0 (2) on Shopify

Key features

  • Unlimited channels integrations
  • Custom training on your brand
  • Single language support
  • Human handoff when needed
  • Read Shopify Data (Order Data/Profiles)
Integrations with:

Email Marketing, Shopify Admin, Sunshine Conversations, WhatsApp, Zendesk

2 plans · 7-day free trial

100 Messages/Month

$99/month

5K Messages/Month

$800/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 3 Shopify App Store reviews

Use the arrows to read individual reviews

The system implementation process was smooth, and the service is fast and perfectly tailored to all our needs. The bot feels human and reduced the number of inquiries forwarded to live agents by over 85% within the first month of setup. Highly recommended for any e-commerce site looking to streamline their operations!
— ecoLove
It's an AI Agent that doesn't feel like a bot. We sell in a sensitive product category where every word matters. They trained the AI on our specific product language and brand voice and with the specifics that our category requires. It picks up on our nuances in a way customers keep asking "is this an AI or a real person?" It resolves tickets end to end, and customers outside working hours still g...
— Modibodi Israel
We've had such a great response from consumers since using Adelante Ai Agent which has significantly improved Trustpilot scores. Very supportive on-boarding process with lots of advice offered to support our existing SOPs. Quick to respond to updates or changes we require.
— The Scent Reserve

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