AE: Order Editing & Upsell

Let shoppers edit orders, edit address, cancel order, & upsell

by Account Editor · Launched: January 2025

5.0 (245) on Shopify Used by 5 Shopify stores Built for Shopify

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Let customers edit orders & addresses after checkout. Cut support tickets and cancellations.

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About AE: Order Editing & Upsell

Self-serve order editing app built for Shopify stores. Customers can edit orders after checkout, edit addresses, swap products, change variants, apply discounts, and cancel orders with smart cancellation retention rules. Draft orders for B2B, create branded tax invoices, and request store credit refunds. Every shipping address edit auto-recalculates shipping, discounts, and tax. Reduce support tickets, RTO and raise AOV with post-purchase upsell, Shopify Flow automation, and 3PL integration. Edit order: Edit address, items, variants, quantity, shipping, swap/add products Google address validation, auto tax, shipping & discount recalculation on edits Cancel order: smart retention, restocking fees, store credit & refund options Post-purchase upsell & cross-sell on order status page, thank-you page & emails Editing time windows, Shopify Flow, 3PL, ERP, OMS integration & notifications Show more Show less

Last verified: July 15, 2026 · Fresh

App details

Developer: Account Editor
Category: Marketing & conversion
Pricing: Paid
Launched: January 2025
Rating: 5.0 (245) on Shopify

Key features

Access to every feature
Unlimited order edits
Edit shipping address
Discount recalculation
One Click Upsell

Integrations with:

Brightpearl, CartRover, Checkout, Customer Accounts, Customer accounts, Flow, Klaviyo, ShipStation, Shopify Admin, Shopify Flow

4 plans · 14-day free trial

0-1200 orders

$39/month

1201-5000 orders

$99/month

5001-10000 orders

$179/month

10001-20000 orders

$249/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 74 Shopify App Store reviews

Use the arrows to read individual reviews

Great customer service, Eric is awesome to work with!

— Prairie Wear

The app has lots of great features, i did ask the support to help me with the multi-language invoices and they made this feature within a week. The support is great and they surely want to help people with their problems.

— Floratuin

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— Zaidal Honey

Works great prevents after sales calls for address edits. Also saves us a ton on shipping costs highly recommend

— First Source Wireless

Quick and easy to install. Works great!

— Safety Rail Source

Amazing team, great communication and follow through!!

— SIMPLE RESET

Amazing app. My customers love having the option to make order edits. I recently asked if there was a 'Which of the following led you to purchase today?' survey option on the order confirmation page (there isn't), but without hesitation, the team promised to create one for us - incredible service, absolutely blown away - thanks guys :)

— House of Scent

This app has been very helpful for us. The customer support is outstanding. It's of great value for any e-commerce that wants to decrease the friction between the customer and the customer support team. 5 stars!

— lohause

Great app!!

— Lucas Creative Art

Eric went above and beyond to configure the app to our needs. The financial impact of AE was immediate—sales up, support costs down.

— Kedi-Pet-Solutions

Great customer service! The support team answered all my questions promptly.

— RC Uniforms

Excellent features, which work as expected, and the development team are on hand to improve anything required very quickly. By far the best customer service of any app in the shopify store (by a long way!). Many thanks, and keep up the great work.

— Skincare by Dr V

Have used this App and is excellent

— The Salon Shop

Very robust app and features at very reasonable price point, especially compared to other order editing apps. Support and developers have gone above and beyond to add specific customizations we needed for our business.

— Caffe Luxxe Wholesale Ordering

Great app, and Eric from support really goes above and beyond to help! One of the best supported, and polished apps out there!

— Coffin Launch

Great application. Works exactly as expected!

— Evans Golf Bags

This app is one of the most helpful in our store. It saves us heaps of customer support and Eric is really great on customer service. I highly recommend this app

— Happy Tummies Pty Ltd

The app has been very helpful for our day-to-day operations, especially for invoice downloads, upsell & cross-sell flows, and order cancellation management. The interface is easy to use, and the support team is responsive whenever needed. Overall, it has helped streamline multiple workflows for our Shopify store.

— MIVI