OrderEditing.com

Customer support is 10/10. Gemma, in particular, sorted us out at a critical moment around our summer sale. Great tool also; should be considered a core tool in your stack for any ecom brand doing circa 0.5M+ a year

great app

This is a great app that allows you to make more of your customers happy! In the past, our team struggled with keeping up with customer support emails when customers emailed in right after purchasing, needing to change their address or size. Installing order editing immediately cut down our customer support tickets by at least 50% overnight, since customers can make these changes themselves now. O...

We’ve had a great experience with Order Editing!! Paul was incredibly helpful throughout the setup. He made the implementation seamless & was always quick to answer questions. Plus offered lots of tips on best practices. The app has already delivered a great ROI for us. Highly recommend it!! I just wish I had done it sooner, to be honest.

Order Editing has been a game changer for us. Giving customers the ability to self-serve address corrections, product changes, and cancellations before fulfillment has taken a huge chunk of manual work off our CX team's plate, and the upsell functionality has added real, measurable revenue on top. What's made the experience even better is the team behind it. Our ERP integration had a few unexpect...

Excellent app that's improved both our customer experience and internal efficiency. It's reduced manual work for our team, generated additional revenue, and the support has been great whenever we've needed it. Highly recommended!

Order Editing has been a brilliant addition to our store. We brought it in to reduce support tickets, and the volume has dropped massively, with the added bonus of upsell revenue, which has delivered a great ROI for us. Our customers love using it, and Erin has been an absolute star to work with throughout. Highly recommend. Thanks guys!

Great application that has helped us significantly reduce the number of customer support tickets. It offers a wide range of customization options and has been a great addition to our store. What truly stands out, however, is the support team. Our representative, Erin, has been exceptional throughout the entire process. She guided us through the setup, provided technical expertise whenever needed,...

Paul was fantastic to work with and incredibly helpful throughout the setup process for our site. He made everything straightforward and was quick to assist whenever we had questions. So far, we've had no issues at all and the app has been working great.

Order Editing has been a game changer for our 2 Stores. We've seen a significant drop in customer inquiries regarding address changes, changing of sizing, adding/removing items to the order, etc. The app works perfectly with different WMS and it's easy to configure. Ben and Paul from the Order Editing team have been both legends, always on a mission to help when any issue arises. Thanks guys!

Order Editing has been a total game changer for us. It’s helped us give our customers more flexibility after checkout, reducing the number of customer service emails we receive for order changes and helping minimise avoidable shipping issues. The upsell feature has also been great, generating thousands in additional revenue for us! Overall, it’s made the post-purchase experience so much smoother...

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Easy no nonsense app. Great support from our CSM Ben. I dont see why any store would not have this app installed.

I wish I could give this app 10 stars. Order Editing has saved us countless hours, increased revenue, and offers far more flexibility than any similar app we've used on Shopify. We previously used Aftersell, and this solution is significantly more powerful and robust. The support team is exceptional—real people who are knowledgeable, responsive, and genuinely care about helping merchants succeed....

The app is easy to setup, and has a lot of useful features. The upselling setting are really interesting and they work really well. We had a bug that was generating by some of our store settings and was resolved very fast by them on a direct call which was very awesome. The support chat is not really helpful, or maybe it was because I was on EU timezone and their team is located in US but after em...

We've had a wonderful experience with Order Editing and with their team. Our editing-related tickets dropped by over 80% and we're seeing a tremendous ROI from the upsell functionality. Wish I could give it 6 stars.

We’ve had an outstanding experience with Order Editing and their team. The app itself has saved us a tremendous amount of customer service time by allowing customers to make simple changes to their own orders without needing to contact support. That alone has made a huge operational difference for our business. What really sets them apart, though, is their support team. We had a fairly difficult...