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AI Post‑Purchase Surveys

For attribution, customer insights, and better marketing

by Bestie · Launched: October 2022

4.8 (10) on Shopify Built for Shopify
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About AI Post‑Purchase Surveys

Creating surveys can SUCK, but that's no excuse to not talk to your customers. Bestie is here to help! Take the pain out of survey creation by auto-generating surveys based on your needs using AI. Then, Bestie will save you time by analyzing your customer data and delivering actionable insights to help you scale your brand. Effortless Onboarding: Get your first survey up and running in less than 5 min AI-Generated Surveys: Not sure what to ask? Let AI do the work for you Week over week analysis: See how your surveys are performing over time Automated Insights: Access data, make informed decisions, no expertise needed Customer audience segmentation: Understand your customer better than ever before Show more Show less

Last verified: July 17, 2026 · Fresh

App details

Developer
Bestie
Category
Store management
Pricing
Paid
Launched
October 2022
Rating
4.8 (10) on Shopify

Key features

  • Post-purchase, pre-purchase, & email surveys
  • Unlimited questions & surveys
  • AI survey creation
  • Advanced reporting
  • Audience segmentation
Integrations with:

Attentive, Checkout, Customer accounts, Klaviyo, Meta Ads, Rebuy, TikTok, Zapier

3 plans · 30-day free trial

1,000 Impressions

$39/month

10,000 Impressions

$99/month

Unlimited

$149/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 13 Shopify App Store reviews

Use the arrows to read individual reviews

Great survey. Love that I can customize what I want to ask and how many times I want to ask it. Helps us keep profit and brand activity in check.
— Chirp™
We've been using Bestie for about 3 months now and its really helped us get a deeper insight into our customers. This helped us build out our marketing strategies that has shown us significant growth.
— STANDARD ISSUE TEES
Easy to use, great customer service, and even better customer insights. We had made some assumptions about our customers that were correct but some were completely off and Bestie helped us get that clarity.
— bobeloshop
we have been a huge fan of Bestie since day one. The post purchase survey option provides us with great customer feedback and real actionable insight into the real customer journey. Tailoring the questions by customer audience allowed us to target certain customers and understand why they ultimately bought from our website.
— Jones Golf Bags
Absolute no-brainer to move to Bestie if you're still on a single-question post-purchase survey. Drag-and-drop questions based on previous answers make building surveys super simple and far more powerful for building customer personas and marketing to them in the most relevant way possible.
— ZOX
We've been using Bestie for just a little bit but its been super valuable already. It's been crucial to get metrics and information from our actual customers without interrupting the pre-purchase flow. We'll be using this information to implement more strategy and future decisions with marketing and products.
— Leo Mat
We installed Bestie right before Black Friday to get valuable insights on where our customers first heard about our brand. Its been super insightful to understand where traffic is coming from to make way better decisions on where we should focus our strategy and efforts on the marketing front. We plan to use it to gain future insights on product as well!
— George Hats
Bestie helps me round out the story of who my customers are. Very is to stack with other apps that we use for attribution. They seemingly are only a handful of months old, but the product already feels like it has been in the making for years. We love the UI and the team at Bestie have been super helpful when we have questions. Definitely recommend.
— Amped Bikes
Such a great survey tool! Easy to build logic for dynamic customer questions. The incentives have been great for getting more completed surveys from customers. Their support was also top-notch during setup!
— DIME® Beauty
I've really enjoyed this survey tool and getting quick customer feedback to different strategies we are trying out! The Bestie team has been great to work with and very fast to answer all of my questions.
— Piper & Scoot
We used this app to figure out where our customers were coming from and what they were looking for. It's helped us target our ads and upcoming products to really give our customer what they want!
— development store roe wellness
Used the app for a long time, but I had issues and no customer support is available. Their support emails are just not active.
— Holsper
I feel like I know my customer better than ever. The data is priceless and easier to access than ever.
— Cycle Town Coffee Roasters

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